Rayana Thomas
Queens
Summary
Detail-oriented administrative professional with experience in front desk operations, multi-line phone systems, scheduling, customer service, data entry, records management, and office administration. Skilled in Microsoft Office, Google Workspace, EMR systems, and maintaining confidentiality in fast-paced environments.
Efficient Medical Records Receptionist with practical experience in managing patient files, maintaining confidentiality and ensuring data accuracy. Strengths include strong organizational skills, adeptness in utilizing electronic health record systems and commitment to patient privacy. In previous roles, have contributed significantly to streamlining processes for better efficiency while adhering strictly to HIPAA regulations.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Medical Assistant & Front Desk Receptionist
Crossbay Orthopedics
Valley Stream
08.2025 - 07.2026
- Handled high-volume calls on multi-line phone system, ensuring timely responses to patient inquiries.
- Oversaw front desk operations and welcomed visitors, creating a positive first impression of the practice.
- Scheduled appointments and maintained calendars.
- Performed accurate data entry and maintained confidential records.
- Verified insurance and updated records.
- Facilitated communication among patients, providers, and insurance companies, enhancing overall service experience.
- Assisted in patient intake and verified medical histories.
- Maintained accurate medical records using electronic health record systems.
Front Desk Receptionist & Medical Assistant
Deepak Mahajan MD
Queens
10.2024 - 03.2025
- Greeted patients and visitors warmly upon arrival at the medical office.
- Scheduled appointments efficiently using electronic health record systems.
- Managed patient inquiries and provided information about services offered.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted healthcare professionals with patient examinations and procedures.
- Collected and recorded patient medical histories accurately.
- Managed patient scheduling and appointment confirmations efficiently.
- Maintained cleanliness and organization of examination rooms.
- Processed patient intake forms and insurance information diligently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
Bachelor of Science - Health Administration
St John’s University
Queens, NY 06.2024 - 07.2026
High School Diploma -
August Martin High School
Skills
- Front Desk Operations
- Multi-Line Phones
- Customer Service
- Data Entry
- Appointment Scheduling
- Calendar Management
- Microsoft Office
- Google Workspace
- Records Management
- EMR
- HIPAA
- Filing
- Email Correspondence
- Office Administration
- Patient care
- Medical record management
- Appointment scheduling
- Effective communication
- Insurance verification
- Electronic health records
- Front desk operations
- Inventory management
- Appointment setting
Timeline
Medical Assistant & Front Desk Receptionist
Crossbay Orthopedics
08.2025 - 07.2026
Front Desk Receptionist & Medical Assistant
Deepak Mahajan MD
10.2024 - 03.2025
Bachelor of Science - Health Administration
St John’s University
06.2024 - 07.2026
High School Diploma -
August Martin High School