Esperanza Eagans
Dallas,TX
Summary
Passionate and ambitious Customer Service Supervisor who has quickly advanced positions in current company. Equipped with a positive attitude and a constant desire to learn. Committed to being of utmost help to passengers and team, solving problems as they arise, and finding solutions to complex cases.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Hallmark Aviation Services
Austin, TX
05.2025 - Current
- Oversee and work with a team to ensure a consistently smooth operation
- Greet and assist guests with various requests, questions, and ticketing issues
- Quickly adapt to changing procedures and strict regulations
- Operate various computer systems necessary to the operation (Altea DCS, MS Office)
- Served as interim business manager during leadership changes
Server
Flower Child
Austin, TX
09.2024 - 05.2025
- Upheld high standards of hospitality
- Interacted and connected with guests
- Handled cash and electronic payments
- Maintained a clean and organized workspace
- Earned a certification to train new employees
Education
Associate of Arts - History
Austin Community College
Austin, TX06.2026
Skills
- Bilingual (Spanish)
- Attention to detail
- Leadership skills
- Communication
- Time management
- Problem solving
Certification
- Jetbridge Operator Certified
- LH Complaint Resolution Official (CRO)
Timeline
Customer Service Supervisor
Hallmark Aviation Services
05.2025 - Current
Server
Flower Child
09.2024 - 05.2025
Associate of Arts - History
Austin Community College