Esperanza Flores-Membreno

• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Over seeing maintenance in the building and landscaping.
• Prepare the time sheets
• Enter all payments in Kareo and prepare a weekly batch report. Deposit all cash and insurance checks.
• Taking in payments for surgeries.
• Discuss in detail regarding their surgery/procedure quotes and hospital stay.
• Seeing post op patients and removing dressings, sutures, and JP drains.
• Treatments on Viora machine.

Entered patient demographics

• Maintained current and accurate medical records for patients.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.