Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Esperanza Flores Galeana

Brooklyn,NY

Summary

Hi, I am Esperanza Flores, currently a Business Management student with a passion for pursuing a career in operational management. I am committed to community building, advocacy, and volunteering within my local community, in addition to being a fluent Spanish speaker. I believe my strong communication skills, problem-solving mindset, and attention to detail add efficiency to any workplace. I enjoy volunteering, learning new skills, and collaborating with teams. I am always looking forward to new opportunities and driven to make a meaningful impact wherever I go.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate

Amazon
09.2020 - Current
  • Maintained exceptional UPH rates of 300 and up per hour, while performing direct functions, e.g. picking and

receiving.

  • Conducted inventory and quality checks alongside Management, thereby reducing defects within the building

and preventing order shortages. This allows “pickers” and “counters” to boost their UPH rate.

  • Ensured that drivers receive the correct packages in a timely manner, to enhance delivery process.
  • Help your manager train the new ICQA Associates to ensure they understand the Process for COUNTS, BIN CHECKS, SLACKOUT, and YSM ( Yellow Sticker Markdown )
  • Conducted regular cycle counts to ensure accurate inventory tracking.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Election Poll Worker

Board Of Elections In The City Of New York
07.2024 - Current
  • Ensured that each voter had a secure environment in which to cast their vote without interference or intimidation.
  • Offered guidance on operating electronic voting machines when required.
  • Inspected voting machines before polls opened, verifying that all necessary equipment was present and functioning properly.
  • Collected completed ballots from voters and securely stored them until closing time.
  • Ensured compliance with election laws and regulations throughout the day of voting.
  • Prepared the polling environment early, ensuring proper arrangement of furniture.
  • Aided non-English and limited-English speaking voters in voting booths.

Team Member

KIKKA
02.2018 - 07.2022
  • Cultivated strong customer connections through welcoming interactions.
  • Managed inventory expiry checks to certify food quality.
  • Sustained orderly and tidy workspace for the entire shift.
  • Addressed service-related issues promptly maintaining high standards.
  • Rotated through series of different stations based on team needs.

Education

Associate of Science - Business Management

Borough of Manhattan Community College
New York (City), NY
01-2027

Skills

  • Inventory management
  • Customer service
  • Team collaboration
  • Process optimization
  • Dependability & Reliability
  • Problem-solving aptitude
  • Multitasking Capability
  • Quality control
  • Interpersonal skills
  • Problem-solving

Certification

Social Media Marketing Certification

Languages

Spanish
Professional Working

Timeline

Election Poll Worker

Board Of Elections In The City Of New York
07.2024 - Current

Associate

Amazon
09.2020 - Current

Team Member

KIKKA
02.2018 - 07.2022

Associate of Science - Business Management

Borough of Manhattan Community College
Esperanza Flores Galeana