Esperanza Garcia
Hesperia,US
Summary
Dedicated Behavior Interventionist with a proven track record of implementing effective behavioral strategies to support individuals across diverse settings. Skilled in conducting assessments, developing tailored intervention plans, and monitoring progress. Strong communicator known for fostering collaborative relationships with clients, families, and multidisciplinary teams. Dedicated to promoting positive behavioral outcomes and enhancing quality of life for individuals facing behavioral challenges.
Overview
7
7
years of professional experience
Work History
Behavior Interventionist
Easterseals at Hesperia
Hesperia, US
11.2022 - Current
- Communicate with supervisors for effective clinical support, ensuring improved client outcomes.
- Apply customized behavior techniques, achieving measurable reductions in maladaptive behaviors.
- Document client progress meticulously, facilitating ongoing improvements and accurate data analysis.
- Established rapport with clients through empathy, ensuring a trusting environment that addressed individual needs and enhanced engagement.
- Implemented behavior modification techniques, leading to noticeable reductions in maladaptive behaviors and improved client interactions.
- Conducted thorough data analysis of client progress, facilitating ongoing improvement and informed adjustments to treatment strategies.
- Participated in team meetings to share insights, strengthening collaborative approaches that enhanced overall client outcomes.
- Developed and executed individualized treatment plans, significantly improving clients' daily living skills and fostering greater independence.
- Implemented behavior modification strategies, resulting in substantial improvements in client interactions and engagement.
Health Concierge
Aetna, CVS Health at Hesperia, CA
Hesperia, CA, US
01.2022 - 10.2022
- Developed and executed communication strategies and resources to achieve public health objectives.
- Guided members through enrollment processes and facilitated informed choices.
- Resolved issues pertaining to benefits, eligibility, and claims effectively.
- Managed a high volume of daily inbound calls from health plan customers.
- Assisted individuals, families, and small businesses in selecting health, vision, life, and dental insurance options.
- Provided comprehensive information on copays, premiums, pre-approval procedures, and available products.
- Maintained up-to-date knowledge of plans, products, and services.
- Proactively enhanced skills and performance through feedback and self-identified professional development.
- Oriented and trained employees, fostering confidence and facilitating rapid adaptation to job roles.
- Oversaw expense and investment budgets to align with business operational plans.
- Collaborated with team members to develop and implement processes that enhanced overall performance.
Steam Table Associate Lead
Panda Express at Yucaipa, US
Yucaipa, US
09.2020 - 11.2021
- Oriented and trained employees, fostering confidence and accelerating adaptation to job roles.
- Managed expense and investment budgets to align with business operating plans.
- Collaborated with staff to develop and implement processes, enhancing performance.
- Maintained clean and sanitized dishes and utensils, ensuring sufficient supplies for customer demands.
- Kept workspaces clean and trash-free to maximize productivity and safety.
- Utilized downtime to prepare ingredients and restock supplies for busy periods.
- Followed proper handling and sanitation procedures to comply with food safety standards.
Men's Lead
Old Navy at Redlands, US
Redlands, US
09.2019 - 08.2020
- Created and merchandised new product displays for optimal sales promotions, ensuring visually appealing and organized setups.
- Stocked merchandise, clearly labeled items, and arranged products by size or color to prepare attractive displays.
- Maintained current knowledge of store sales, payment policies, and security standards.
- Trained new associates on cash register operations, customer transactions, and floor operations.
- Assisted customers in completing purchases, locating items, and joining reward programs to enhance loyalty and satisfaction.
- Informed customers about promotions to boost sales.
Lead
Juice It Up at US
US
02.2019 - 10.2019
- Independently opened and closed the store, including preparing nightly bank drops for the manager.
- Greeted customers daily and described menu items and specials.
- Created unique juice blends and recipes.
- Utilized downtime to prepare ingredients and restock supplies for busy periods.
- Adhered to proper handling and sanitation procedures to comply with food safety standards.
- Delegated tasks to team members, allowing focus on higher-value activities.
- Opened, shelved, and merchandised new products in visually appealing displays.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Trained new associates on cash register operations and customer transactions.
- Assisted customers with purchases, locating items, and joining reward programs.
- Educated customers on promotions to enhance sales.
- Followed all cleanliness and sanitation procedures.
- Kept work areas clean, neat, and organized to promote safety and productivity.
- Inspected, weighed, and measured ingredients for each production run.
Seasonal Sales Associate
Academy President, T.J. Maxx at US
US
10.2018 - 02.2019
- Opened, shelved, and merchandised new products in visually appealing and organized displays to optimize sales promotions.
- Stocked merchandise, clearly labeling items, arranging them by size or color, and preparing attractive displays.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Trained new associates on cash register operations, including opening procedures, conducting customer transactions, and floor operations.
Server
Golden Oaks Advances Assisted Living at US
US
08.2018 - 01.2019
- Recommended merchandise based on customer needs.
- Organized and displayed items in a visually appealing manner.
- Operated a cash register to process cash, check, and credit card transactions.
- Listened to customer needs and preferences to provide accurate advice.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Cleaned tables, carpets, counters, and floors.
- Ensured guest satisfaction throughout the dining experience.
- Maintained neat tables by clearing dirty dishes, wiping surfaces, and refreshing glasses.
- Transported dirty tableware from the dining room to the dishwashing area for proper cleaning.
- Delivered exceptional, friendly, and prompt service.
Education
Masters of Arts - Psychology - Marriage and Family Therapy
California Baptist University
Riverside, CA • CurrentBachelor of Arts - Biological Psychology
California State University San Bernardino
San Bernardino, CA05.2024
Associate of Arts - Psychology
Crafton Hills College
Yucaipa05.2022
Associate of Arts - Social Sciences
Crafton Hills College
Yucaipa05.2022
High School Diploma - undefined
Yucaipa High School
Yucaipa07.2019
Skills
- Conflict Resolution
- Behavior Modification
- Communication
- Applied Behavior Analysis
- De-escalation
- Client Relations
- Intervention Planning
- Report Writing
- Teamwork
- Data Analysis
- Treatment Planning
- Organization
Additional information
- Women in Public Safety Symposium (WIPSS)
- Organized events celebrating careers in law and public safety, with a focus on women in these roles
- Provided inspiration and essential career information to young female students interested in public safety careers
- Facilitated opportunities for students to hear from successful women in the field, sharing their experiences, challenges, and achievements
- Law and Public Safety Ambassador
- Selected as a senior student to represent the academy and mentor younger peers
- Guided students in making informed decisions throughout their high school careers
Timeline
Behavior Interventionist
Easterseals at Hesperia
11.2022 - Current
Health Concierge
Aetna, CVS Health at Hesperia, CA
01.2022 - 10.2022
Steam Table Associate Lead
Panda Express at Yucaipa, US
09.2020 - 11.2021
Men's Lead
Old Navy at Redlands, US
09.2019 - 08.2020
Lead
Juice It Up at US
02.2019 - 10.2019
Seasonal Sales Associate
Academy President, T.J. Maxx at US
10.2018 - 02.2019
Server
Golden Oaks Advances Assisted Living at US
08.2018 - 01.2019
Bachelor of Arts - Biological Psychology
California State University San Bernardino
Associate of Arts - Psychology
Crafton Hills College
Associate of Arts - Social Sciences
Crafton Hills College
High School Diploma - undefined
Yucaipa High School
Masters of Arts - Psychology - Marriage and Family Therapy
California Baptist University