Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Esperanza Gonzales

Summary

Experienced administrative personnel offering over 5 years of experience. Highly motivated, hard worker who learns quickly. Excited to apply skills and knowledge in a position that is challenging and will offer growth opportunities

Billing and accounts receivable professional with strong expertise in financial transactions, invoicing, and payment processing. Adept at collaborating with teams to meet targets and adapt to changing needs. Skilled in using financial software, reconciling accounts, and resolving discrepancies. Reliable and results-driven with focus on accuracy and efficiency.

Overview

8
8
years of professional experience

Work History

AR Billing Specialist - Anesthesia Department

Vituity
01.2025 - 04.2025
  • Mini Coded 50-75 charts daily.
  • Verified Insurance eligibility; Called Insurance companies on claim/appeal status.
  • Handled AR billing; Reviewed account and fixed smalling billing errors, re-billed If necessary.
  • Handled collections from Insurance companies and patient responsibilities; Answered any questions following HIPPA, policy and compliance guidelines.
  • Temp position

Administrative Assistant/Assistant Manager

Superior Electrical, Mechanical & Plumbing
03.2023 - 01.2025
  • Answered calls and corresponded by email daily regarding jobs, work orders, purchase orders, equipment rentals, and fleet maintenance.
  • Assisted HR with onboarding, uniform inventory, safety meets and online training courses for our technicians.
  • Created P.Os for ordered supplies and equipment for jobs as needed.
  • Handled office supplies order and oversaw the receiving of all packages addressed to our office.
  • Completed all data entry projects and assignments with accuracy and in a timely manner.
  • Assisted fleet with scheduling maintenance appointments, authorizing maintenance through LeasePlan, corresponding with technicians and shops, maintaining hard and digital copies of vehicle maintenance information and receipts, issuing company vehicles, and ordering parts as needed.
  • Assisted the warehouse team with ordering supplies, creating forms and spreadsheets to keep organized and up to date, corresponding with our purchase team and ordering from our vendors.

Administrative Assistant/Accounts Payable

Crane Tech
06.2022 - 02.2023
  • Filed all customer and vendor information
  • Added folders and uploaded files to SharePoint daily
  • Printed out employee’s timesheets and entered the times for payroll
  • Opened jobs for technicians and scheduled technicians as needed
  • Completed all data entry projects efficiently and with accuracy
  • Accounts Payable: Entered all vendor bill and submitted them for processing and payment.
  • Answered vendor calls and emails regarding account balances and issued payments.
  • Submitted the weekly deposit reports and entered all deposit information into our system for processing.

Team Member/Assistant Manager

Little Caesars Corp.
03.2022 - 07.2022

Office Assistant

Demand Express
02.2022 - 03.2022
  • Completed all data entry assignments.
  • Assisted the dispatchers with tracking truckers via GPS, coordinating location reports and assigning drivers to jobs when available.
  • Laid off due to loss of customers at this time

Collections Specialist (Consumer/Medical Collections)

Pacific Medical, Inc.
02.2021 - 02.2022
  • Performed collection calls for 200 – 300 customers monthly. (Quota 70/day)
  • Worked with a customer database and collected from aging reports.
  • Processed claims along with the insurance companies and workers comp. lawyers and companies.
  • Submitted weekly AR reports to required supervisors.
  • Performed patient research as needed which included: Verifying patient insurance information and validating the insurance is active, pulling the patient file to verify the proper authorizations were signed by the patient/customer, and reviewing the account for all doctor notes and diagnosis details regarding the products given.

Sales Rep.

Kirby Vacuums
11.2021 - 01.2022

Front Office Receptionist/Benefits Care Coordinator (BCC)

Pacific Dental Services
09.2019 - 01.2021
  • Front office duties included: Greeting and checking in patients, verifying insurance and patient information, answering phone calls, emails and basic questions, scheduled patients, took messages for the doctors and confirmed the schedule for the week ahead.
  • Benefits coordinator duties included: Validating the insurance is active for the patient, calling the insurance companies for more benefit information and remaining deductibles, prepping the doctors schedule and daily care slips.
  • Assisted the hygienists with perio charting and coordinating with the doctors regarding patients care in order to properly create a treatment plan.
  • Explained to the patient their treatment plan and options regarding insurance coverage and additional payments, offered payment plans if needed, and scheduled them accordingly.
  • Stayed organized and prioritized tasks accordingly so I can actively stay on top of the high amount of patients we seen on a daily basis

Receptionist/Patient Care Coordinator (PCC)

Western Dental
08.2018 - 08.2019
  • Receptionist duties included: Answering phone calls and confirming the doctor’s schedules, greeting and checking patients in and out, validating the patient’s profile is complete with all the proper authorizations signed, and maintained a clean and organized office and workspace.
  • Patient care coordinator duties included: Verifying insurance eligibility and coverage, stood in during doctor consultations with the patients, assisted the dental assistants with the room set ups, handled case inventory, collected and processed patient payments.
  • Inserted the daily payments received into the system for processing and assisted with the money drops as needed.

Team Member

McDonald’s
11.2017 - 08.2018

Independent Contractor: Data Entry Clerk

Jacent Strategic Merchandising
10.2017 - 11.2017

Sales Rep

Vector Marketing: Cutco Knives
05.2017 - 08.2017

Education

Highschool Diploma -

George and Evelyn Stein High School

Associate degree - Business Administration

San Joaquin Delta College

Skills

  • Computer skills (including but not limited to): Microsoft 365, InspectAll, SharePoint, Spectrum, QuickBooks online/desktop, LeasePlan/Wheels USA, CPS, Dexis, NEA, session coding software, Okta/Verato software
  • Excellent communication, coordination, and problem-solving skills
  • Strong ability to work under pressure and meet deadlines
  • Outstanding ability to organize and prioritize tasks effectively
  • Resourceful and willing to work long hours
  • Great written and verbal communication skills
  • Exceptional follow-up acumen
  • Strong ability to work under pressure and stay calm in chaotic and volatile situations
  • Excellent team player who can also take the leadership role if needed
  • Dispute resolution
  • Auditing support
  • Teamwork and collaboration
  • Problem-solving

Accomplishments

  • Graduated with Honors; Gave a speech at my graduation and received a scholarship through the STEPS program.
  • Received a Sales Award for a 50-sale streak with Cutco Knives.
  • Received the Team Leader Position at Kirby and had the #1 sales team in our area.
  • Received the Assistant Manager promotion after only two months on the job at Little Caesars.

Timeline

AR Billing Specialist - Anesthesia Department

Vituity
01.2025 - 04.2025

Administrative Assistant/Assistant Manager

Superior Electrical, Mechanical & Plumbing
03.2023 - 01.2025

Administrative Assistant/Accounts Payable

Crane Tech
06.2022 - 02.2023

Team Member/Assistant Manager

Little Caesars Corp.
03.2022 - 07.2022

Office Assistant

Demand Express
02.2022 - 03.2022

Sales Rep.

Kirby Vacuums
11.2021 - 01.2022

Collections Specialist (Consumer/Medical Collections)

Pacific Medical, Inc.
02.2021 - 02.2022

Front Office Receptionist/Benefits Care Coordinator (BCC)

Pacific Dental Services
09.2019 - 01.2021

Receptionist/Patient Care Coordinator (PCC)

Western Dental
08.2018 - 08.2019

Team Member

McDonald’s
11.2017 - 08.2018

Independent Contractor: Data Entry Clerk

Jacent Strategic Merchandising
10.2017 - 11.2017

Sales Rep

Vector Marketing: Cutco Knives
05.2017 - 08.2017

Associate degree - Business Administration

San Joaquin Delta College

Highschool Diploma -

George and Evelyn Stein High School

Similar Profiles

CREATE PROFILE
Esperanza Gonzales