Esperanza Gutierrez
Wichita,KS
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
Work History
Medical Assistant Supervisor
Premier Hospitalists of Kansas
Wichita, KS
08.2023 - Current
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
- Developed strategies for improving efficiency in patient scheduling processes; implemented revised protocols accordingly.
- Coordinated workflow between physicians and other healthcare professionals within the practice setting.
- Performed periodic audits of records maintained by Medical Assistants related to patient visits and encounters.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Patient Care Coordinator
Associates In Womens Health
Wichita, KS
02.2023 - 08.2023
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scheduled evaluations and procedures for patients.
- Received and routed care team messages and documents to appropriate staff.
Receptionist / Optician
Grene Vision Group
Wichita, KS
11.2021 - 02.2023
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Lowes Customer Service Associate
Lowes Home Improvment
Wichita, KS
05.2021 - 10.2021
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
Care Taker
Family Friend
Wichita, KS
11.2020 - 05.2021
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Enforced rules to teach good manners and maintain safe environment.
- Helped complete homework, school projects and chores.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
Sales Associate
JCPenney
Wichita, KS
06.2020 - 11.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Wichita South High
Wichita05.2020
Skills
- New Hire Training
- Meeting Preparation
- Insurance Verification
- Office Administration
- Patient Relations
- Healthcare Operations
- HIPAA Compliance
- Patient Care Coordination
- Payment Collection
- Medical Data Collection
- Appointment Scheduling
- Insurance Practices
- Regulatory compliance understanding
- Electronic Health Records Management
- Vital signs monitoring
- Medical terminology proficiency
- EMR Software
- Data Entry
- Organizational Skills
- Task Prioritization
- Detail Oriented
Timeline
Medical Assistant Supervisor
Premier Hospitalists of Kansas
08.2023 - Current
Patient Care Coordinator
Associates In Womens Health
02.2023 - 08.2023
Receptionist / Optician
Grene Vision Group
11.2021 - 02.2023
Lowes Customer Service Associate
Lowes Home Improvment
05.2021 - 10.2021
Care Taker
Family Friend
11.2020 - 05.2021
Sales Associate
JCPenney
06.2020 - 11.2020
High School Diploma -
Wichita South High
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