Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esperanza Lemus

Grand Rapids

Summary

Experienced professional in financial services, relationship management, and customer satisfaction. Collaborative and adaptable, able to deliver results and meet evolving needs. Expertise in client consultations, transaction processing, and financial regulations compliance. Known for reliability, results-driven approach, and strong background in banking operations and customer service.

Overview

7
7
years of professional experience

Work History

Associate Banker

JPMorgan Chase
11.2021 - Current
  • Perform daily account monitoring to detect fraudulent or suspicious activity.
  • Lead Anti-Money Laundering (AML) investigations, preparing detailed risk assessments.
  • Educate clients on digital security practices and risk mitigation.
  • Collaborate with risk teams to escalate high-risk cases and recover compromised funds.
  • Safeguard branch assets as Vault Custodian, ensuring strict security adherence.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.

Team Leader

Panera Bread
06.2018 - 09.2021
  • Managed team operations focused on customer service excellence and workplace safety.
  • Developed staff training programs emphasizing security, compliance, and client experience.
  • Achieved a 95% positive customer satisfaction score through proactive leadership.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Beauty Advisor

Ulta Beauty
04.2021 - 08.2021
  • Exceeded weekly sales goals by delivering personalized, secure shopping experiences.
  • Maintained a clean, organized, and safety-compliant retail environment.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.

Education

No Degree - Psychology

Lake Michigan College
Benton Harbor, MI

Skills

  • Payment Risk Management & Fraud Detection
  • Anti-Money Laundering (AML) Investigations
  • High-Risk Account Monitoring
  • Regulatory Compliance Support
  • Microsoft Office Suite (Excel, Outlook)
  • Strong Analytical & Problem-Solving Skills
  • Fluent in English & Spanish
  • Professional Client Relations & Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate Banker

JPMorgan Chase
11.2021 - Current

Beauty Advisor

Ulta Beauty
04.2021 - 08.2021

Team Leader

Panera Bread
06.2018 - 09.2021

No Degree - Psychology

Lake Michigan College

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