Esperanza Leonard
Lansing
Summary
Compassionate and dedicated Direct Support Professional with over 4 years of experience providing person-centered care. Highly skilled in assisting with activities of daily living, maintaining accurate health documentation, and ensuring resident safety. Proven track record of reliability and empathy, now seeking to leverage foundational caregiving skills into a CNA Trainee role to provide clinical excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Valley Residential Services
Lansing, MI
11.2022 - Current
- Provide daily personal care and person-centered support for individuals with developmental disabilities in a residential setting.
- Assist residents with Activities of Daily Living, including personal hygiene, dressing, and nutritional needs, while promoting independence.
- Maintain accurate documentation of physical health, behavioral changes, and progress toward individual care goals.
- Ensure a safe and healthy living environment by following strict safety protocols and monitoring resident well-being.
IPF Custodial
Michigan State Universtiy
East Lansing, MI
12.2018 - 12.2021
- Maintained high standards of cleanliness and sanitation across campus facilities.
- Handled specialized cleaning equipment and followed OSHA safety training protocols.
- Demonstrated strong attention to detail and reliability in high-traffic environments.
- Self-motivated, with a strong sense of personal responsibility.
Receptionist
Tax Pro's
Lansing, MI
01.2017 - 04.2017
- Managed multi-phone lines and provided exceptional customer service.
- Built professional relationships with clients and ensured office compliance and organization.
- Scheduled appointments and coordinated meetings for clients and staff.
- Maintained organized filing systems, ensuring easy access to client records.
- Provided exceptional customer service, addressing client needs and resolving issues promptly.
Skills
- CPR & First Aid Certification
- Time management
- First aid and safety
- Behavior redirection
- Compassionate caregiving
- Medication administration
- Client documentation
- Housekeeping tasks
Certification
- CPR
- Medication Administering
Timeline
Direct Support Professional
Valley Residential Services
11.2022 - Current
IPF Custodial
Michigan State Universtiy
12.2018 - 12.2021
Receptionist
Tax Pro's
01.2017 - 04.2017