Esperanza Lopez Laguardia
Phoenix,AZ
Summary
Dedicated employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student Esthetician
Paul Mitchell The School
Phoenix, AZ
01.2024 - 06.2024
- Provided comprehensive facial and body treatments to clients, incorporating waxing, exfoliation, massage, and skin care.
- Conducted thorough skin analysis to tailor treatments and recommend suitable products for clients.
- Educated clients on proper skin care techniques and product usage.
- Adhered to safety protocols while performing treatments.
- Complied with all relevant laws and regulations related to esthetician practice.
- Kept current on new trends in skincare technology through continuing education classes.
Receptionist Administrator
Cute-icle Nail &Spa
Avondale, AZ
06.2023 - 12.2023
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Computed balances, totals or commissions to support accounting team.
- Guided employees in handling difficult or complex problems.
- Resolved customer complaints or answered customers' questions.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
Host
BJ's Restaurant & Brewhouse
Peoria, AZ
12.2022 - 11.2023
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Assisted servers in seating guests by escorting them to their tables.
- Stayed attentive to server availability and table turnover to seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Receptionist Administrator
Cute-icle Nail &Spa
Surprise, AZ
08.2022 - 12.2022
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Assisted with administrative tasks such as balances and totals.
FC Associate
Amazon
Phoenix, AZ
03.2021 - 05.2022
- Demonstrated strong problem solving skills when dealing with difficult situations.
- Received merchandise into warehouse, relocated products using pallet jacks.
- Monitored robot performance for any malfunctions or errors, and troubleshot accordingly.
- Loaded and unloaded trucks
- Problem solver: Defined and determined cause of problem to identify, prioritize and select alternatives. Applied systematic processes to find easier routes to solution.
Volunteer
Hollywood Presbyterian Medical Center
Los Angeles, CA
03.2017 - 11.2017
- Accumulated a total of 113 service hours at the hospital, primarily providing assistance in the mother and baby unit. Collaborated with staff to address patient call lights, facilitated patient discharges via wheelchair, and ensured a welcoming and comfortable environment for patients and their families.
Volunteer
Homeless Shelter
Los Angeles, CA
01.2015 - 11.2017
- At dawn, food and beverages were prepared and distributed from a stand, utilizing donations from local churches and businesses to support the initiative.
Education
Bachelor of Arts - Government with emphasis in Legal studies
Grand Canyon University
Phoenix, AZ04-2025
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06-2018
Skills
- Networking and Relationship Building
- Product Knowledge Mastery
- Appointment Scheduling
- Anatomy and Physiology Understanding
- Tool, Equipment, and Surface Sanitizing
- Workspace Organization
- Makeup Application
- LED Light Therapy
- Wax hair removal
- Eyebrow Shaping
- Microdermabrasion Treatments
- Micro-needling
- Dermaplaning
- Positive and Professional
- Active Listening
- Adaptability
Certification
- Barbicide Certified
- Dermaplaning Certified
- Micro-Needling Certified
- Dolce Lash Extension Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Student Esthetician
Paul Mitchell The School
01.2024 - 06.2024
Receptionist Administrator
Cute-icle Nail &Spa
06.2023 - 12.2023
Host
BJ's Restaurant & Brewhouse
12.2022 - 11.2023
Receptionist Administrator
Cute-icle Nail &Spa
08.2022 - 12.2022
FC Associate
Amazon
03.2021 - 05.2022
Volunteer
Hollywood Presbyterian Medical Center
03.2017 - 11.2017
Volunteer
Homeless Shelter
01.2015 - 11.2017
Bachelor of Arts - Government with emphasis in Legal studies
Grand Canyon University
High School Diploma -
Fairfax Senior High School
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