Esperanza Martinez
San Antonio
Summary
Dedicated Patient Service Representative with 26 years of experience in customer service and appointment scheduling. Known for exceptional communication and problem-solving skills, ensuring efficient clinic workflow and high patient satisfaction.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
Texas Oncology
San Antonio, TX
01.2000 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Collaborated with healthcare teams to ensure accurate patient records and information management.
- Trained new staff on office procedures, enhancing team efficiency and knowledge sharing.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Athena to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
No Degree - Accounting
San Antonio College
San Antonio, TXOur Lady of The Lake University
San Antonio, TXAdminstrative Assistant - Business Administration
CBM Education Center
San Antonio, TX12-1988
Skills
- Customer service
- Appointment scheduling
- Medical terminology
- Data entry proficiency
- Physician order interpretation
- Communication skills
- Phone etiquette
- Problem-solving
- Multitasking skills
- Team leadership
- Referral coordination
- Diagnostic scheduling
- Detail orientation
- Dependable work ethic
Timeline
Patient Service Representative
Texas Oncology
01.2000 - Current
No Degree - Accounting
San Antonio College
Our Lady of The Lake University
Adminstrative Assistant - Business Administration
CBM Education Center