Esperanza Najera
Albuquerque,NM
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Operations Coordinator
Los Poblanos Historic Inn
Albuquerque, USA
02.2024 - Current
- Process order entry for wholesale and internal accounts using Shopify and Fishbowl
- Create and issue invoices while ensuring timely and accurate billing
- Manage accounts receivable: prepare invoices for Net Term customers, monitor aging reports, and follow up on past due accounts to ensure timely payment
- Serve as primary point of contact for customer inquiries via phone and email, providing prompt and professional support
- Coordinate returns and resolve shipping issues in collaboration with fulfillment and warehouse teams
- Track and manage sample orders; assist with onboarding new accounts to support sales growth and client retention
- Utilize Excel to track sales data, create internal reports, and support cross-departmental collaboration
- Contributed to improving the Shopify-Fishbowl integration to streamline order processing and reduce manual errors
Product Specialist
Los Poblanos Historic Inn & Lavender Farm
Albuquerque, USA
09.2020 - 02.2024
- Researched and communicated detailed product specifications to support sales and customer service teams
- Gained in-depth product knowledge of handmade soaps, salves, and other apothecary items
- Mixed solutions and assisted in the soap production process, ensuring product consistency and quality
- Troubleshot production issues and operated specialized equipment safely and efficiently
- Helped develop training materials and documented standard operating procedures to support new team members
- Maintained a clean, organized, and compliant production workspace in line with safety and sanitation protocols
Education
High School Diploma -
Explore Academy
NM01.2017
Skills
- Order entry and invoicing
- Accounts receivable management
- Customer service and communication
- Shopify expertise
- Inventory management with Fishbowl
- Microsoft Excel
- Google Sheets utilization
- Cross-department collaboration
- Process improvement strategies
- Sample and account management
- Production operations oversight
Certification
Fundamentals of Lean Manufacturing, NM MEP, 11/01/22
New Mexico alcohol serving license 7/1/2025
Timeline
Sales Operations Coordinator
Los Poblanos Historic Inn
02.2024 - Current
Product Specialist
Los Poblanos Historic Inn & Lavender Farm
09.2020 - 02.2024
High School Diploma -
Explore Academy
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