Summary
Overview
Work History
Education
Skills
Timeline
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Esperanza Reyes-Luna

Montgomery,Alabama

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Barista

Starbucks
Montgomery, AL
09.2024 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Stocking Associate

Walmart
Montgomery, AL
09.2023 - 08.2024
  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Unloaded delivery trucks and verified contents against invoices.
  • Provided excellent customer service by responding courteously to inquiries.

Education

High School Diploma -

Jefferson Davis High School
Montgomery, Alabama
05-2022

High School Diploma -

Loveless Academic Magnet Program High School
Montgomery, Alabama
08-2019

Skills

  • Effective Customer Engagement
  • Collaborative Team Member
  • Team Leadership
  • Rapid Workflow Management
  • Flexible Problem Solver
  • Prioritizing Multiple Tasks

Timeline

Barista

Starbucks
09.2024 - Current

Stocking Associate

Walmart
09.2023 - 08.2024

High School Diploma -

Jefferson Davis High School

High School Diploma -

Loveless Academic Magnet Program High School

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Esperanza Reyes-Luna