Esperanza Rodriguez
Rancho Cucamonga,CA
Summary
Knowledgeable Case Manager experienced in coordinating care for children and families. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Experience handling caseloads while continue providing quality of care. A compassionate Case Manager, hardworking and dedicated to achieving desired care outcomes. Experience in problem solving and having good communication abilities.
Overview
15
15
years of professional experience
Work History
Case Manager
There Is Hope Foster Family Agency
10.2023 - Current
- Ensure timely and safe release of children with their sponsor.
- Gather documentation from sponsor and upload proof of document to the UC Portal.
- Upload documents and sponsor assessments timely.
- Assess for Red Flags
- Provide 24/7 support to sponsor and resource families.
- Ensure proper signatures and authorization to release information are on file and uploaded.
- Conduct home visits to resource homes to ensure the safety and wellbeing of the children.
- Conduct house inspections to ensure approved items are in compliance.
- Conduct Home Studies.
Service Coordinator
Totally Kids Rehabilitation Hospital
03.2023 - 10.2023
- Referred families to free housing (Ronald McDonald) during child's permanency in the hospital.
- Managed a caseload of 20 children in the subacute care unit.
- Solved medical billing issues for clients.
- Attended IDT meetings to update family members of child's health progress with support from hospital staff.
- Interpreted medical information to Spanish speaking families during IDT meetings.
- Collaborated with hospital staff (Nurses, PT, Speech Therapist, Nutritionist, Family Members) to ensure appropriate care coordination and resource allocation for clients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards.
- Completed clothing inventory and helped in the lost and found department.
- Resolved as best possible parent's issues or concerns regarding child's wellbeing.
Resource Family Supervisor
Nuevo Amanecer Latino Foster Family Agency
12.2020 - 03.2023
- Assist social workers with caseloads and CFT meetings.
- Revise NSPs, SIRs, Weekly Notes
- Completed house inspections to ensure compliance with approved items.
- Cross report special incident reports to Out of Home Care and Community Care Licensing.
- Conduct Home Visits as needed
- Conduct Internal Safety Assessments to ensure the safety and wellbeing of families and children.
- Collaborated with co-workers to discuss new policies.
- Made Hotline Calls to report out of the ordinary incidents.
- Transported children to their resource home and monitored visits with families as needed.
- Managed four to five social workers, each carrying a caseload of 15 to 16 children.
Resource Family Social Worker
Nuevo Amanecer Latino Foster Family Agency
04.2009 - 12.2020
- Completed intakes on Duty Days
- Managed 6 to 7 resource families (Overall a caseload of 15-16 children).
- Available 24/7 for emergencies (AWOLS)
- Maintained PMA updated and followed up with child's psychotropic medication.
- Create Special Incident Reports in a timely manner.
- Weekly notes and Needs and Service Plan quarterly, Unannounced Monthly Safety and Risk Assessments.
- Crisis Intervention 24/7 as needed.
- Provide resources to foster children (Mental health services, IEPs, Assist in IEP meetings).
- Maintain communication with foster families, children and service providers (Therapists, CSWs, Licensing, Out of Home Care, teachers, biological families, resource families).
- Meet with supervisor weekly for case updates.
Education
Master of Science - Psychology
California Coast University
Santa Ana, CA01.2023
Bachelor of Arts - Social Work
California State University - Los Angeles
Los Angeles, CA06.2007
Skills
- Case Management
- Discharge Planning
- Case Documentation
- Organized/Detailed/Multitasking
- Responsible
- Bilingual
- Relationship Building
- Conflict Resolution
- Positive Attitude
Timeline
Case Manager
There Is Hope Foster Family Agency
10.2023 - Current
Service Coordinator
Totally Kids Rehabilitation Hospital
03.2023 - 10.2023
Resource Family Supervisor
Nuevo Amanecer Latino Foster Family Agency
12.2020 - 03.2023
Resource Family Social Worker
Nuevo Amanecer Latino Foster Family Agency
04.2009 - 12.2020
Master of Science - Psychology
California Coast University
Bachelor of Arts - Social Work
California State University - Los Angeles
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