Esperanza Rodriguez
Rancho Cucamonga,CA
Summary
Accomplished Case Manager adept at handling full caseloads without sacrificing quality of care. Operates exceptionally well in challenging environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
Case Manager
There Is Hope Foster Family Agency
Rancho Cucamonga, CA
10.2023 - Current
- Adhered to ethical principles and standards to protect clients' confidential information.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Participated in professional development activities related to case management best practices.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled sponsors on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Conduct home visits to assess child's safety and wellbeing.
- Conduct home inspections to endure approved items are in compliance.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Available 24/7
Social Worker
Totally Kids Rehabilitation Hospital
Loma Linda, CA
03.2023 - 10.2023
- Adhered to ethical principles and standards to protect clients' confidential information.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Supported family members by providing information on local support groups.
- Consulted with staff on resolution of complex service issues.
- Transitioned clients to different providers based on progress or needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Interpreter during IDT meetings
- Assisted with billing issues through an appeal system.
Resource Family Supervisor
Nuevo Amanecer Latino Children's Services
San Bernardino, CA
12.2020 - 03.2023
- Provided hands-on and proactive leadership to community services staff.
- Organized group activities to provide socialization opportunities for clients.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Assessed and identified service delivery challenges and opportunities within local area.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Consulted with staff on resolution of complex service issues.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Collaborated with medical professionals to coordinate treatment plans for clients.
Resource Family Social Worker
Nuevo Amanecer Latino Children's Services
Los Angeles, CA
04.2009 - 12.2020
- Maintained confidentiality through stringent handling of charts and data.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Supported caregivers by providing respite opportunities as needed throughout the year.
- Conduct weekly visits to ensure the safety and wellbeing of foster children.
- Complete weekly case notes, Quarterly reports (Needs and Service Plan), complete SIRs, SOC, Conduct Unannounced Monthly Safety and Risk Assessment visits to foster homes to ensure the safety and wellbeing of the children.
- Available 24/7 as needed for emergencies.
- Crisis Intervention
- SIR reporting in a timely manner.
- Worked with licensing, Out of Home Care and other service providers.
Education
Master of Science - Psychology
California Coast University
Santa Ana, CA01-2023
Master of Arts - Social Work
California State University - Los Angeles
Los Angeles, CA06-2007
Skills
- Client Advocacy
- Referral Coordination
- Patient Support
- Community Outreach
- Bilingual
- Problem Solver
- Can work with a full case load without compromising services for children
Timeline
Case Manager
There Is Hope Foster Family Agency
10.2023 - Current
Social Worker
Totally Kids Rehabilitation Hospital
03.2023 - 10.2023
Resource Family Supervisor
Nuevo Amanecer Latino Children's Services
12.2020 - 03.2023
Resource Family Social Worker
Nuevo Amanecer Latino Children's Services
04.2009 - 12.2020
Master of Science - Psychology
California Coast University
Master of Arts - Social Work
California State University - Los Angeles
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