Jade Beaupre
Ketchikan,Alaska
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
12
12
years of professional experience
Work History
Case Manager
True North Recovery
Ketchikan, AK
03.2026 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Coordinated client assessments to identify individual needs and treatment plans.
- Monitored client progress and adjusted interventions as needed for effectiveness.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed case documentation to ensure compliance with regulatory standards.
- Maintained accurate case records and documentation according to agency guidelines.
- Educated clients on available resources and coping strategies for wellness.
- Facilitated group therapy sessions to support client recovery and engagement.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted clients in setting realistic goals and developing action plans.
Paratransit/Class B CDL Borough bus driver
Ketchikan Gateway Borough-Transit
Ketchikan, Ak
10.2024 - 02.2026
- Transported passengers safely across Ketchikan Gateway Borough routes.
- Assisted passengers with disabilities boarding and alighting the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Maintained cleanliness and orderliness of the bus interior daily.
- Followed scheduled routes while maintaining adherence to traffic laws.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Communicated effectively with dispatch regarding delays or issues.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Resolved customer issues and complaints with professionalism, enhancing customer satisfaction and encouraging repeat business.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Managed passenger fare collection and provided change as needed.
- Verified that all passengers were seated before operating the bus.
- Announced stops clearly to help passengers disembark at correct locations.
- Handled passenger emergencies or disruptions insuring passengers safety and felt safe.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Reported vehicle maintenance needs to ensure operational efficiency.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Class B CDL with Passenger endorsement.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Class B CDL with Passenger endorsement.
- Regulated heating, lighting and ventilating systems for passenger comfort.
Adult Caretaker/Cook/Housekeeper
The Manor
02.2024 - 05.2024
- Delivered attentive personal care through bathing, grooming, dressing assistance-preserving privacy and promoting self-esteem among clients at all times
- Provided personal care services including bathing, grooming, and dressing, ensuring privacy and fostering self-esteem among clients
- Organized resident rooms and belongings to create a comfortable and welcoming environment
- Maintained resident rooms and belongings in neat, orderly fashion
- Sanitized kitchen, bathrooms, floors, and laundry to maintain cleanliness and hygiene standards.
Shelter Attendant
First City Homeless Services
03.2022 - 03.2023
- Monitored activities and addressed conflicts to ensure safety of shelter residents.
- Maintain safety and security of shelter property, and report concerns to Shelter Manager/On-Call or to authorities
- Supported and assisted guests with their shelter needs
- Prepared dinner for 70+ individuals, promoting nutrition and community engagement
- Conducted thorough cleaning of shelter facilities to maintain hygiene and comfort for residents.
- Shelter cleaning
- Provided assistance to guests by addressing their questions and concerns promptly.
- Provided peer support to individuals by sharing experiences and offering guidance.
Housekeeping
Ketchikan Indian Community
02.2021 - 06.2021
- Custodial services of medical clinic and administrative offices
- Maintained cleanliness of public areas, waiting rooms, offices, lavatories, staff rooms, hallways, and conference rooms to ensure a welcoming environment for patients and staff
- Performed general cleaning tasks including vacuuming, mopping, and washing carpets, windows, floors, handrails, and doorknobs to uphold hygiene standards
- Collected and disposed of trash from designated areas of the facility to maintain cleanliness.
- Collaborated with custodial staff to ensure efficient completion of cleaning tasks. to promote teamwork and efficient completion of cleaning tasks
Housekeeper
Daily Helpers
01.2015 - 01.2020
- Residential cleaning services of private residences and B & Bs with quick turnaround time
- Ensured high quality standards by carefully inspecting all cleaning tasks for thoroughness and precision.
- Performed general cleaning tasks throughout residences to maintain cleanliness and comfort: vacuuming, mopping, washing carpets/windows/floors/handrails/doorknobs
- General cleaning: vacuuming, mopping, washing carpets/windows/floors/handrails/doorknobs
- Sorted and maintained laundry while changing bed linens for optimal guest comfort
- Washed and put away kitchen dishes, utensils and glassware
- Collected and disposed of trash from all areas to maintain a clean and hygienic environment.
Barista Manager
Water Street Coffee
Ketchikan, Alaska
04.2018 - 10.2019
- Supervised daily operations of coffee bar, ensuring efficient staff activities and customer satisfaction.
- Managed barista staff, ensuring proper training and scheduling.
- Trained new baristas on beverage preparation and customer service skills.
- Developed and implemented staff schedules, optimizing coverage during peak hours to enhance service delivery.
- Managed inventory levels and ordered supplies, maintaining consistent product availability to meet customer demand.
- Monitored stock levels to prevent shortages
- Ensured compliance with health and safety standards in food preparation areas.
- Fostered a positive work environment through team-building activities and support.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
GED -
University of Alaska Southeast
KetchikanSkills
- Client assessment
- Case documentation
- Service planning
- Treatment Planning
- Crisis intervention
- Care coordination
- Group therapy facilitation
- Client advocacy
- Resource allocation
- Resource management
- Attention to detail
- Data reporting
- Record keeping
- Client engagement
- Client transportation
- Safety compliance
- Safety assessment
- Conflict resolution
- Time management
- Problem solving
- Effective communication
- Client relationship management
- Client relations
- Team collaboration
- Advocacy strategies
- Attention to detail
- Emotional intelligence
- Stress management
- Positive attitude
- Data reporting
- Client relations
- Client transportation
Timeline
Case Manager
True North Recovery
03.2026 - Current
Paratransit/Class B CDL Borough bus driver
Ketchikan Gateway Borough-Transit
10.2024 - 02.2026
Adult Caretaker/Cook/Housekeeper
The Manor
02.2024 - 05.2024
Shelter Attendant
First City Homeless Services
03.2022 - 03.2023
Housekeeping
Ketchikan Indian Community
02.2021 - 06.2021
Barista Manager
Water Street Coffee
04.2018 - 10.2019
Housekeeper
Daily Helpers
01.2015 - 01.2020
GED -
University of Alaska Southeast