Esperanza Romero
Salem,OR
Summary
Highly-motivated employee and student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
New Patient Referral Coordinator
Willamette Urology
Salem, Oregon
08.2016 - Current
- Review incoming referrals for accuracy and completeness.
- Schedule appointments for new patient referrals.
- Create patient charts in NextGen
- File New Patient Medical Records
- Manage and streamline a high volume of incoming referrals for new patients and current patients.
- Complete incoming task daily from clinic providers and inter-office departments in timely manner.
- Management of Clinical Messenger for HIE’s
- Collaborate with referring providers/hospital on patient referrals.
- Manage New Patient registration phone line
Prior Authorization and Referral Specialist
Dr. Robert Stevens
Keizer, Oregon
03.2016 - 08.2016
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Performed additional office duties, handling patient service inquiries and receiving payments.
Patient Care Coordinator/Front Office Manager
PT Northwest
Salem, OR
03.2006 - 10.2015
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Provided massage therapy to patients under the supervision of a licensed physical therapist when needed or low staffed.
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility when needed or low staffed.
- Performed tasks such as scheduling appointments, answering phones, maintaining patient files, collecting copay’s.
- Managed and ordered supplies to maintain inventory stock.
- Coordinated with insurance companies to verify coverage of services rendered.
- Trained new staff on clinic procedures, software programs
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Attended company management meetings
Education
Associate of Applied Science -
Chemeketa Community College
Salem, OR01-2024
Associate of Arts -
Southwestern Oregon Community College
Coos Bay, OR09-1999
GED -
Grays Harbor College
Aberdeen, WA03-1996
Bachelor of Science -
Sumner College
Portland, ORSkills
- Excellent Communication
- Problem-Solving
- Microsoft Office/Excel
- Friendly, Positive Attitude
- Critical Thinking
- Self-Directed
- NextGen
- Data Entry
- Scheduling
- Insurance verification
- Proficient in Medical Terminology and diagnosis
- Medical records
- Organized
- Detailed-oriented
Timeline
New Patient Referral Coordinator
Willamette Urology
08.2016 - Current
Prior Authorization and Referral Specialist
Dr. Robert Stevens
03.2016 - 08.2016
Patient Care Coordinator/Front Office Manager
PT Northwest
03.2006 - 10.2015
Associate of Applied Science -
Chemeketa Community College
Associate of Arts -
Southwestern Oregon Community College
GED -
Grays Harbor College
Bachelor of Science -
Sumner College