Esperanza Silva
Jourdanton,TX
Overview
6
6
years of professional experience
Work History
Housekeeper supervisor
Sleep Inn Hotel
Jourdanton, Tx
09.2020 - 04.2026
- Supervised daily housekeeping operations for guest rooms and common areas.
- Trained and mentored staff on cleaning procedures and safety protocols.
- Coordinated scheduling to ensure efficient staffing levels throughout shifts.
- Inspected completed work for cleanliness and adherence to hotel standards.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Communicated with front desk to address guest requests and concerns promptly.
- Implemented quality control measures to maintain high service standards in hotel cleanliness.
- Handled customer complaints in a courteous manner while ensuring satisfaction.
- Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Ensured staff compliance with company policies and procedures.
- Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
- Monitored the quality of housekeeping services provided to guests.
- Encouraged team members to take initiative while maintaining high level of enthusiasm at workplace.
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
Education
Esperanza Silva
Poteet , TxSkills
- Staff management
- Inventory management
- Safety protocols
- Cleaning procedures
- Customer service
- Team coordination
- Scheduling efficiency
- Employee training
- Communication skills
- Conflict resolution
- Housekeeping
- Guest relations
- Staff scheduling
- Cleaning practices
- Folding clean laundry
Timeline
Housekeeper supervisor
Sleep Inn Hotel
09.2020 - 04.2026
Esperanza Silva