Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esperanza (Hope) Hernandez

Seguin,TX

Summary

Dynamic Member Advocate at Boon Chapman with a strong background in customer service and problem-solving. Expert in maintaining HIPAA compliance and fostering cross-cultural communication. Proven ability to enhance member experiences through strategic input and proactive conflict resolution, ensuring seamless support and satisfaction. Committed to delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Member Advocate

Boon Chapman
05.2022 - Current
  • Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
  • Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
  • Identified potential risks or conflicts within member accounts, taking proactive measures to prevent future complications.
  • Provided valuable input during strategic planning sessions aimed at enhancing the overall member experience within the organization.

Medical Assistant /Medical Front Office Receptionist

Dr. Abel Galaviz
01.2019 - 2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Education

High School Diploma -

Seguin High School
Seguin, TX

Skills

  • Cross-cultural communication
  • Assertiveness
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Customer follow-up
  • Verbal and written communication
  • Patient check-in
  • Patient education
  • Registration and admissions
  • Electronic health records
  • Relationship building
  • Phone and email etiquette
  • Flexible schedule
  • Patient registration
  • Data entry
  • Insurance verification
  • Medical terminology
  • Conflict resolution
  • Appointment scheduling
  • Policy understanding
  • Payment processing
  • Information collection
  • Intake assessment
  • EMR
  • [Language] fluency

Languages

Spanish
Professional Working

Timeline

Member Advocate

Boon Chapman
05.2022 - Current

Medical Assistant /Medical Front Office Receptionist

Dr. Abel Galaviz
01.2019 - 2022

High School Diploma -

Seguin High School

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Esperanza (Hope) Hernandez