Esperanza Trevino
Carlsbad
Summary
Thrives on learning new skills and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support in a productive manner. Driven by a passion for continuous learning and successfully navigating change.
Results-driven individual with a solid track record in delivering quality work. Known for teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Front End Receptionist
Mesa Medical Services
Carlsbad
09.2025 - Current
- Greeted patients and visitors warmly, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Collected patient information and verified insurance details accurately for services rendered.
- Maintained reception area cleanliness and organization to enhance patient experience.
- Investigated and analyzed client complaints to identify and resolve issues.
Customer Service Host
Walmart
Carlsbad
11.2019 - 09.2025
- Greeted customers warmly upon arrival to create a welcoming atmosphere.
- Assisted customers with product inquiries to enhance shopping experience.
- Managed front-end operations to ensure smooth customer flow and service.
- Trained new team members on procedures and best practices for efficiency.
- Monitored workflow processes to identify areas for improvement and optimization.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Education
Carlsbad High School
Carlsbad, NMSkills
- Multi-line phone system
- Electronic health records
- Appointment scheduling
- Patient information collection
- Complaint resolution
- Problem solving
- Time management
- Leadership skills
- Organizational skills
- Typing speed
- Maintaining records
- Cash handling
- Patient registration
- Typing and filing
- HIPAA guidelines
- Electronic medical records
- Front desk operations
- Microsoft office
Age
- 22
References
- Bennita Martinez - (575)-200-5241
- Maggie Aragon - (575) - 499 - 5759
- Annika Luna - (575) - 361 - 2042
Timeline
Front End Receptionist
Mesa Medical Services
09.2025 - Current
Customer Service Host
Walmart
11.2019 - 09.2025
Carlsbad High School