Summary
Links
Certification
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Esra N. Dulger

Henderson,NV
Esra N. Dulger

Summary

Results-driven certified Salesforce Developer and Administrator who is passionate about customer strategy and platform development. 1+ year experience with the Salesforce CRM platform–experienced in Sales Cloud, Service Cloud, and Experience (Community) Cloud–building high-quality and scalable business solutions using Configuration and Customization (Apex, Flows, Triggers, LWC etc.) for a variety of client needs. Excellent communicator and team player, detail oriented, curious (enjoys exploring new and existing Salesforce features), excels at finding solutions to problems, dedicated to continuous learning and growth in the Salesforce ecosystem, and capable of rapidly learning new technologies and approaches.

Work Authorization: U.S. Citizen

Links

www.linkedin.com/in/esra-dulger 

https://trailblazer.me/id/edulger 

Certification

  • Salesforce Certified Platform Developer I (Credential ID: 2891939)
  • Salesforce Certified Administrator (Credential ID: 2722821)
  • Salesforce Certified Associate (Credential ID: 3360683)
  • Copado Certified Fundamentals I - Salesforce DevOps Certification (Certification ID: 028533)

Overview

9
years of professional experience
4
Certification

Work History

Soft Innovas - Internship
Remote

Salesforce Developer / Admin
11.2022 - Current

Job overview

  • Devised and implemented Apex Classes, Triggers, Handler, and Test Classes following best practices (within governor limits) to automate key business processes where business logic couldn’t be achieved through declarative solutions and documented results, resulting in a 15% increase in team efficiency
  • Worked on Asynchronous Apex such as Batch Classes and Scheduled Classes for bulk processing data and planned activities
  • Wrote optimized SOQL queries for data manipulation needs
  • Participated in the development of inbound and outbound integrations with third party systems to satisfy business requirements, importing/exporting new records from/to external systems using REST API
  • Provided on-going technical support for existing custom code being used on the Force.com platform
  • Built and maintained custom UIs via Lightning Web Components, record types, and page layouts to streamline business processes and improve user experience
  • Worked on existing lightning App enhancements and maintenance / created new lightning Apps
  • Developed different types of Flows and used Approval Processes and Process Builder for various automation needs, streamlining over 20 processes
  • Created email templates and email alerts to send emails as per business requirements
  • Developed and maintained configurations to facilitate sales and service tasks by creating / managing sObjects, fields, relationships, formulas, validation rules, reports, dashboards and data security including profile, user, OWD, role hierarchies, permission sets and sharing rules
  • Assisted in data migration from legacy systems to Salesforce using Data Import Wizard and Data Loader, ensuring data quality and minimal disruption to business operations
  • Communicated with key stakeholders to determine business needs—interpreted business requirements and implemented solutions—and explained technical processes to a range of audiences
  • Hands on experience in production deployments (Change set)
  • Used Jira and Trello to track progress of tasks and to collaborate with the team in order to achieve project goals
  • Involved in Sprint planning and daily scrum meetings; worked within an Agile framework
  • Effectively communicated with the team, both verbally and in writing

Soft Innovas
Remote

Salesforce Developer and Administrator Trainee
05.2022 - 10.2022

Job overview

  • Attended Salesforce Developer and Admin courses with 446 clock hours of instruction, lab sessions, and hands-on experience and 792 clock hours of self-study (including completing a solo end-to-end project).

Self-Employed
Henderson, NV

Planned Career Break / Professional Development
08.2021 - 04.2022

Job overview

  • Took an intentional pause to focus on full-time caregiving and during that time, discovered a new passion in the field of Salesforce
  • Proactively utilized online learning resources, such as Trailhead, to develop skills as a Salesforce Developer and Admin

Coral Academy of Science
Henderson, NV

High School Teacher
08.2019 - 07.2021

Job overview

  • Planned, created, and presented complex information clearly, concisely and engagingly to over 100 people each day, meeting their communication needs
  • Recorded student assignments, attendance, and test scores using online reporting systems
  • Collected and documented time-sensitive and confidential information to track large amounts of data to guide decisions
  • Utilized up-to-date software programs to aid in teaching different aspects of the curriculum

Clark County School District, CCSD
Las Vegas, NV

Long Term Substitute Teacher
10.2016 - 06.2019

Job overview

  • Instructed a diverse student body using curriculum and technologies fit for the classroom
  • Utilized specified grading protocols and methods of evaluation to document and report progress in student learning

Turkish Review
Istanbul

Office Administrator / Editorial Assistant
01.2014 - 05.2016

Job overview

  • Served as point of contact for staff writers, designers, advertisements, call for papers, and related issues for the journal; acted as a liaison between the editorial department and other departments
  • Created and posted content on Turkish Review's official website and social media accounts
  • Oversaw the design process of the journal; provided all content to designers, and examined content on the Adobe InDesign software to detect and correct any errors present
  • Requested honorarium payments for staff writers and copy editors; oversaw the payment process
  • Assisted in coordinating the staff meetings and editorial board meetings
  • Managed staff scheduling
  • Mentored interns; trained and assigned tasks

Education

Temple University
Philadelphia, PA

Bachelor's Degree
05.2013

Pioneer Academy of Science
Wayne, NJ

High School Diploma
06.2009

Skills

  • Apex / Object Oriented Programming
  • HTML, JavaScript, CSS
  • Web-to-Lead
  • Configuring salesforcecom (SFDC)
  • Object customization / Custom Objects
  • Jira & Trello
  • Triggers
  • Workflow Rules
  • Unit Test Classes
  • Process Builder
  • Salesforce CLI
  • Flows, Flow Builder
  • Validation and Duplicate Rules
  • Postman / Insomnia
  • Lightning Web Component (LWC)
  • Assignment Rules
  • Workbench
  • App Builder
  • Deployment using Change Set / Copado
  • Synchronous and Asynchronous Apex
  • Reports and Dashboards
  • Record Types and Page Layouts
  • Approval and Escalation Processes
  • CI / CD
  • Web Services - REST & SOAP API
  • Data Loader / Dataloaderio
  • Git / GitHub
  • SOQL
  • Data Import / Export Wizard
  • Slack
  • DML
  • Dev Console & Visual Studio Code (VS Code)
  • Agile / Scrum
  • Computer Science

Timeline

Salesforce Developer / Admin

Soft Innovas - Internship
11.2022 - Current

Salesforce Developer and Administrator Trainee

Soft Innovas
05.2022 - 10.2022

Planned Career Break / Professional Development

Self-Employed
08.2021 - 04.2022

High School Teacher

Coral Academy of Science
08.2019 - 07.2021

Long Term Substitute Teacher

Clark County School District, CCSD
10.2016 - 06.2019

Office Administrator / Editorial Assistant

Turkish Review
01.2014 - 05.2016

Temple University

Bachelor's Degree

Pioneer Academy of Science

High School Diploma

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Esra N. Dulger