Esraa Aaalani

• Manage a portfolio of enterprise and multi-site customers, serving as the primary point of contact for all Comcast Business solutions

• Lead consultative discovery meetings with IT leaders and decision-makers to identify business needs and technical requirements

• Design and sell customized solutions including Dedicated Internet, Ethernet, fiber, SD-WAN, voice, and backup connectivity

• Own the full sales cycle from prospecting and proposal development through contract negotiation, close, and renewal

• Drive account growth through upsell, cross-sell, and long-term relationship management across healthcare, dental, and hospitality accounts

• Coordinate with sales engineering, provisioning, and support teams to ensure smooth implementation and high customer satisfaction

• Own a portfolio of clients, establish clear retention goals with them, promote the value of Company products, and identify opportunities to upsell Company services and products.
• Educate the customers about Company activities and initiatives and how to utilize it the best way based on certain processes and SLAs.
• Act as the client's advocate and consultant during the customer journey and be the voice of the customer inside The Company.
• Ensure that the agreed 'quarterly' activities are being applied based on time frames.

• Created and delivered qualified opportunities to account managers where appropriate.
• Identified decision makers within targeted leads to begin sales process.
• Collaborated with the sales director and account managers to determine necessary strategic sales approach.
• Maintained and expand the company's database of prospects.
• Developed RFP response to potential clients.
• Assisting in creating BOMs with presales team for multi vendors (Cisco, Palo Alto, juniper, Microsoft, and AWS).
• Work closely with the client in developing solutions, identifying the right technologies.
• Meet or exceed revenue targets by bringing in new customer logo's and cross/upselling to existing or allocated accounts.
• Ensure that revenues generated are at acceptable gross margins.
• Called, emailed and texted potential clients to generate leads.
• Explained company products and services with enthusiasm to build excitement, drive engagement and increase sales.

• Provide technical support for Cisco's products to customers and partners via the telephone and/or through e-mail all over the world.
• Effectively utilize lab setups to duplicate and resolve problems.
• Analyze, configure and troubleshoot Security and VPN issues on Cisco ASA, firewalls, routers and switches.
• Good level in configuration, deployment & troubleshooting of CISCO firewalls ASA Very good level in CISCO VPN, IPSEC/SSL, clientless/client VPN.
• Managed critical customer issues and facilitated communication between customers, escalation and engineering.

• Negotiated details of contracts and payments and prepared sales contracts and order forms.
• Wrote, proofed and edited sales proposals and correspondence.
• Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
• Established great new accounts in only three months through successful client development.
• Hired and motivated high-performing sales team achieving over target in new sales per year.
• Ranked in top 20% of sales representatives.
• Cultivated and maintained strong business relationships with new and existing accounts.
• Delivered sales presentations to highlight product and service benefits.
• Contacted customers to build trust and leverage consultative sales techniques.