Esraa Zohary
Washington,PA
Summary
Dynamic Sales Account Manager with a proven track record at PC Link, excelling in client relationship management and sales strategy. Skilled in CRM software, I fostered strong client connections, enhancing customer satisfaction and retention. Adept at delivering impactful sales presentations, I drive account development and contribute to business growth.
Overview
13
13
years of professional experience
Work History
Sales Account Manager
PC Link
Alesandria, Egypt
01.2022 - 08.2024
- Developed strong relationships with clients to understand their needs and preferences.
- Coordinated sales presentations to effectively showcase product features and benefits.
- Managed account documentation and maintained accurate records in CRM systems.
- Provided training and support to junior team members on sales techniques and tools.
- Managed accounts to ensure customer satisfaction and account retention.
Purchasing Assistant
Koudijs Kapo Feed
01.2017 - 01.2019
- Managed procurement activities, including sourcing and purchasing feed ingredients, liaising with suppliers, tracking inventory, and ensuring timely deliveries to maintain production schedules.
Customer Care Coordinator
Badrawy Hospital
01.2015 - 01.2017
- Provided patient support by addressing inquiries, coordinating appointments, managing patient feedback, and assisting in the administrative tasks to enhance customer service.
Ticketing And Customer Service Coordinator
Family Tours Company
01.2012 - 01.2015
- Oversaw ticketing services for tours, addressed customer service queries, assisted in planning trips, processed bookings, and handled any customer issues to ensure a smooth experience.
Education
Bachelor Degree - Arts
University Of Alexandria
01.2010
Skills
- Client relationship management
- Sales forecasting
- CRM software
- Account development
- Sales presentation
- Customer satisfaction
- Sales strategy
- B2B sales
Linkedin Profile
https://www.linkedin.com/in/esraa-rashad-4835791a6/
Personal Information
- Date of Birth: 06/15/87
- Gender: Female
- Marital Status: Married
References
All references and certificates are ready when requested.
Personal Features
- Able to work under Time and work pressure
- Fast learning, and adapting with work conditions
- Able to work in a teamwork
- Have a nice look and clothing
- Have a smart tact way in communicating with Employees & customers
- Have Experience in communicating with customers
Language And Computer Skills
Mother tongue Language, Good Reading & Writing, Good Skills in computer & Internet surfing, Microsoft Windows 10 and MacOS using, Microsoft Office Applications
Language & Computer Skills
English
Limited
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Sales Account Manager
PC Link
01.2022 - 08.2024
Purchasing Assistant
Koudijs Kapo Feed
01.2017 - 01.2019
Customer Care Coordinator
Badrawy Hospital
01.2015 - 01.2017
Ticketing And Customer Service Coordinator
Family Tours Company
01.2012 - 01.2015
Bachelor Degree - Arts
University Of Alexandria
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