Essena Washington
Tampa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
USAA
Tampa, FL
04.2024 - Current
- Educated clients on insurance products and coverage options.
- Assisted in processing policy applications and renewals efficiently.
- Conducted needs assessments to tailor insurance solutions for clients.
- Maintained accurate records in CRM systems to ensure data integrity.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Licensed Insurance Agent
Tranzact Insurance Solutions
Tampa, FL
07.2023 - 04.2024
- Advised clients on health insurance options and coverage tailored to individual needs.
- Educated clients on policy details, benefits, and claims processes to ensure informed decisions.
- Assisted in resolving client inquiries and issues by providing timely and accurate information.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Salesperson
Spectrum
Tampa, FL
03.2021 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
Customer Service Representative
PODS Enterprises
Tampa, FL
05.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Student Loan Specialist
Wipro
Tampa, FL
05.2018 - 05.2020
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Helped college students obtain financial aid through loan programs.
H&R Block CS Representative
Concentrix
Tampa, FL
10.2017 - 04.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL05.2017
Skills
- Insurance Sales & Product Expertise
- Interpersonal Skills
- Customer Service
- Property and Casualty Insurance
- Health Insurance
Certification
- Licensed Health Insurance Agent- 2023 - Current
- Licensed Insurance Agent - 2024 - Current
Timeline
Licensed Insurance Agent
USAA
04.2024 - Current
Licensed Insurance Agent
Tranzact Insurance Solutions
07.2023 - 04.2024
Salesperson
Spectrum
03.2021 - 07.2023
Customer Service Representative
PODS Enterprises
05.2020 - 03.2021
Student Loan Specialist
Wipro
05.2018 - 05.2020
H&R Block CS Representative
Concentrix
10.2017 - 04.2018
High School Diploma -
Tampa Bay Tech High School