ESSENCE DRAKES
Inventory Specialist/ Customer Experience Manager
Austin,Texas
Summary
Outgoing Retail/ Customer Experience Manager with over 2 years of experience working with medical personnel. Exceptional skills in creating productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
4
4
years of professional experience
2
2
Certificates
49
49
years of post-secondary education
Work History
Inventory Specialist/ HR Assistant/Customer Experience Manager
L2E Industries
11.2020 - Current
- Assisted HR in interviews
- Scheduled the interviews for the HR director
- Ordered uniforms and supplies for the employees
- Ordered parts for the transport vans
- Kept an excel sheet of employees current, terminated and on leave
- Kept an excel sheet of birthdays and anniversaries to send gifts on behave of the HR director
- Supply chain management
- Created driver stats reports monthly
- Tracked inventory and orders placed via excel
- Created a fillable Google doc to help get order requests in, in a streamlined manner.
- Handle customer complaints.
- Train drivers on how to deal with dissatisfied customers.
Executive Assistant
Trustworthy Consulting
Hutto, TX
07.2020 - Current
- Answering phones
- Booking meetings, interviews, and appointments for the CEO and their family
- Ensuring the CEO attended meetings, interviews, appointments, and events on time
- Styling CEO for events
- Keeping an excel sheet of CEO’s expenses
- Assisted with filing taxes during tax season
- Collaborating with CEO’s network of assistance to get projects done
- Product management/ event planning.
Retail/ Customer Experience Manager
Texas Original Compassionate Cultivation
Manchaca, TX
12.2022 - 10.2023
- Created and implemented policies and operations that complied with all laws and regulations set by Department of Public Safety
- Interview, hired and trained dispensary associates to accurately fill and transcribe prescriptions
- Generated reports to show weekly and monthly progress of new patients, retention and prescriptions filled
- Collaborated with doctor’s offices, nursing staff and sales representatives on prescription inquires, patient education and patient medication
- Created and processed invoices for patients who received external funding to cover medicine
- Collaborated with social workers to aid in helping patients get funding to cover medicine
- Aided in development and betterment of patient management and workflow procedures
- Used backbone database for transfers and to track inventory
- Supply chain management
- Work with patients that have MS, autism, neuropathy, cancer etc
- Used the Compassionate Use Registry of Texas database
- Remerchandising of merchandise in dispensary lobby
- Working with vendors and getting HSA payment information
- Project management/ event planning
- Ensuring 6,000+ orders are correctly filled month to month
- Managing a team of 7 associates
- Maintaining retail locations/ developing new locates
- Facilities management
Retail/ Dispensary Assistant Manager
Texas Original Compassionate Cultivation
Austin, United States
01.2022 - 12.2022
- Reconciled payments and handled cash $800+ daily
- Used Salesforce database to maintain patient profiles
- Aided in development and betterment of patient management and workflow procedures
- Interviewed, hired and trained dispensary associates to accurately fill and transcribe prescriptions
- Work with patients that have MS, autism, neuropathy, cancer etc
- Fulfilled 60+ prescriptions daily while maintaining dosing accuracy using the Compassionate Use Registry of Texas database
- Collaborated with doctor’s offices and nursing staff on prescription inquires and patient medication
- Facilities management
- Ensure manager’s meetings are on the calendar and that the manager is punctual
- Help with counting/ tracking inventory month to month.
Retail/ Dispensary Associate
Texas Original Compassionate Cultivation
Manchaca, TX
02.2021 - 01.2022
- Fulfilled 60+ prescriptions daily while maintaining dosing accuracy using the Compassionate Use Registry of Texas database
- Used salesforce database to maintain patient profiles
- Answered phone calls
- Work with patients that have MS, autism, neuropathy, cancer etc
- Used samsara for logistics of delivery routes
- Reconciled payments and handled cash of $800+ daily.
- Help reset the floor.
Medical Assistant
LungDocs
Kyle, TX
01.2020 - 02.2021
- Administered pulmonary function tests to patient
- Checked in/ checked out patients
- Used CoverMyMeds to perform authorizations to get patients medications approved through insurance
- Performed authorizations through insurance to get procedures approved
- Performed initial intake and vitals while patient waited for the doctor
- Educated patients on procedures and medications
- Faxed and filed medical records
- Collaborated with sales representatives to get educated on the newest medicines and educate the patients.
Education
BACHELOR OF SCIENCE - EXECERISE AND SPORTS SCIENCE
CONCENTRATION - REHABILITATION
SERVICES, TEXAS STATE UNIVERSITY
Skills
Patient educationExcellent organizational, analytical and writingSkillsExcelMicrosoft WordPowerpointSalesforce database experienceBackbone database experienceSage database experience3
Certification
HIPPA Certified
Timeline
Retail/ Customer Experience Manager
Texas Original Compassionate Cultivation
12.2022 - 10.2023
Retail/ Dispensary Assistant Manager
Texas Original Compassionate Cultivation
01.2022 - 12.2022
Retail/ Dispensary Associate
Texas Original Compassionate Cultivation
02.2021 - 01.2022
Inventory Specialist/ HR Assistant/Customer Experience Manager
L2E Industries
11.2020 - Current
Executive Assistant
Trustworthy Consulting
07.2020 - Current
Medical Assistant
LungDocs
01.2020 - 02.2021
BACHELOR OF SCIENCE - EXECERISE AND SPORTS SCIENCE
CONCENTRATION - REHABILITATION
SERVICES, TEXAS STATE UNIVERSITY