Essence Ford
Houston,TX
Summary
Amiable professional with experience balancing customer satisfaction with business expansion goals. Tirelessly maintains authoritative knowledge of represented products to provide prompt support and informational services. Committed to evangelizing for products to customers. Builds revenue by expanding and tightening consumer relations at all levels.
Overview
12
12
years of professional experience
Work History
Sales Support Specialist
Infinity Solar Usa
Houston, Texas
03.2026 - Current
- Assisted sales team with order processing and customer inquiries.
- Prepared sales reports and maintained documentation for tracking purposes.
- Organized training sessions for new software tools used in sales support.
- Assisted sales reps with design layouts on homes
- Audit loan processing
- Conducted contract audits to ensure necessary approvals for project advancement
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Managed multiple projects simultaneously while meeting strict deadlines.
Sales Experience Manager
TriSmart Solar
Houston, Texas
03.2023 - 01.2026
- Train candidates on the processes and daily use of CRMs
- Created weekly schedule for a team of 15 people in office and overseas
- Collaborated with other teams throughout operations
- Implemented best practices for onboarding new customers efficiently and effectively.
- Developed training materials for staff to improve product knowledge and service quality.
- Managed help desk line for sales rep inquiries to strengthen partner relations
- Collaborated with customers to resolve loan stipulations and ensure compliance
Assistant Store Manager
AT&T
Houston, Texas
10.2020 - 09.2021
- Trained and mentored new staff on sales techniques and product knowledge, enhancing team readiness and customer engagement.
- Supervised daily store operations, ensuring high customer service standards and a positive shopping experience.
- Managed inventory levels and ensured accurate stock replenishment processes.
- Conducted regular audits of sales and inventory, identifying discrepancies and improving operational efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Senior Sales Operations Manager
Metro by T-Mobile
Lake Charles, Louisiana
04.2014 - 08.2020
- Streamlined sales processes, resulting in improved operational efficiency.
- Analyzed sales data to identify trends and opportunities.
- Developed training programs for sales team skill enhancement.
- Facilitated cross-departmental communication to align goals and objectives.
- Led performance reviews to assess team effectiveness and productivity.
- Led weekly meetings with regional managers to review progress towards goals and objectives.
- Monitored customer service levels to ensure accuracy in order processing.
- Cultivated professional relationships with suppliers and key clients, enhancing long-term business development.
Lead Patient Access Representative
Lake Charles Memorial Health System
Lake Charles, Louisiana
02.2018 - 03.2019
- Managed patient check-in and registration processes in ER, enhancing patient experience and streamlining workflow.
- Coordinated insurance verification and eligibility for diverse patient populations.
- Trained new staff on patient access protocols and software systems in the ER.
- Developed and maintained relationships with physicians, hospital staff, and insurance companies to ensure smooth registration process for patients.
- Verified accuracy of all forms before submission for processing, minimizing delays in patient registration.
Education
Trade - Cosmetology
Ogle School
TX06-2022
High School Diploma -
Alfred M. Barbe
Lake Charles, LA05-2014
Some College (No Degree) - Business Administration And Management
Lone Star College
Houston, TX03-2026
Skills
- Customer relationship management
- Sales analysis
- Project management
- Employee training
- Data analysis
- Financial assessment
- Loan closing
- Completing interviews
- Business trend analysis
- Sales proficiency
- De-escalation techniques
- Inventory management
- Cash handling
Timeline
Sales Support Specialist
Infinity Solar Usa
03.2026 - Current
Sales Experience Manager
TriSmart Solar
03.2023 - 01.2026
Assistant Store Manager
AT&T
10.2020 - 09.2021
Lead Patient Access Representative
Lake Charles Memorial Health System
02.2018 - 03.2019
Senior Sales Operations Manager
Metro by T-Mobile
04.2014 - 08.2020
Trade - Cosmetology
Ogle School
High School Diploma -
Alfred M. Barbe
Some College (No Degree) - Business Administration And Management
Lone Star College