Essence Haywood Jr
Coppell
Summary
Customer-focused professional with strong communication and problem-solving skills, experienced in assisting clients remotely through phone, messaging, and online platforms. Background in life insurance sales and digital services has developed my ability to handle a high volume of inquiries, explain complex information clearly, and build trust with customers. I’m comfortable working independently in remote environments, staying organized, and ensuring clients receive timely, helpful support. Known for being reliable, patient, and solutions-oriented while maintaining a positive customer experience.
Overview
1
1
year of professional experience
Work History
Licensed Life Insurance Agent
Self Employed Insurance Group
Dallas, TX
11.2024 - Current
- Developed customized life insurance plans based on client needs and financial goals.
- Educated clients on policy options, benefits, and coverage limits to enhance understanding.
- Assisted clients in completing applications and navigating underwriting processes smoothly.
- Handled a high volume of inbound and outbound calls while maintaining professionalism and clear communication.
- Resolved client concerns, addressed objections, and provided solutions that met customers’ needs and budgets.
HVAC Lead Generation Specialist
Berkeys Air Conditioning
Dallas, TX
01.2025 - 02.2026
- Built and maintained a pipeline of qualified leads through direct interaction and relationship building
- Conducted business-to-business (B2B) outreach, traveling to commercial locations to generate new HVAC leads and sales opportunities
- Engaged with property managers, business owners, and decision-makers through face-to-face prospecting
- Delivered on the spot presentation of HVAC products and services, clearly explaining value and cost savings
- Scheduled consultations and follow-ups for sales teams, increasing conversion opportunities
Education
High School Diploma -
Coppell High School
Coppell, TXBBA - Marketing Management
University of North Texas
Denton, TX05.2027
Skills
- Strong salesmanship
- Follow-up skills
- Social media proficiency
- Retail Sales
- Inside Sales
- Payment Processing
- Customer Support
- Objection Handling
- Outbound Sales
- Computer Operation
- Customer Service
Languages
English
Native or Bilingual
Timeline
HVAC Lead Generation Specialist
Berkeys Air Conditioning
01.2025 - 02.2026
Licensed Life Insurance Agent
Self Employed Insurance Group
11.2024 - Current
High School Diploma -
Coppell High School
BBA - Marketing Management
University of North Texas