Essence Hode
Blythewood,SC
Summary
Dedicated customer service and administrative professional with extensive experience in front-office operations, including scheduling, payment processing, and cash reconciliation. Skilled in maintaining accuracy and professionalism in fast-paced environments. Well-prepared for overnight front desk and night audit roles, with a strong capacity to learn hotel property-management systems and adhere to detailed audit procedures.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Office Administrator
Hanger Clinic
Columbia, USA
01.2025 - Current
- Acted as primary front-office contact, assisting customers/patients with scheduling and registration inquiries to enhance service experience.
- Process insurance information, referrals, authorizations, and documentation with a high level of accuracy and confidentiality.
- Coordinate with providers and internal teams to resolve issues, communicate next steps, and maintain efficient daily operations.
- Maintained accurate records and supported administrative workflows, ensuring smooth operations in a high-volume environment.
Patient Advocate
Henry Ford Health
Detroit, USA
12.2021 - 08.2024
- Acted as a professional point of contact for patients and families, resolving concerns through clear and courteous communication.
- Performed follow-up outreach and documented interactions, facilitating coordination of information with care teams to ensure continuity of care.
- Managed sensitive information while upholding professionalism and confidentiality, ensuring accuracy in patient records.
Ambulatory Intern
DMC, Children's Hospital of Michigan
Detroit, USA
08.2023 - 12.2023
- Supported patient access, billing, registration, and care-coordination activities in a hospital environment.
- Supported service-quality initiatives and facilitated professional communication between patients and staff.
- Conducted workflow assessments and administrative tasks with emphasis on accuracy, organization, and attention to detail.
Shift Supervisor
Rite Aid
Rochester Hills, USA
02.2020 - 11.2021
- Delivered friendly, efficient customer service, resolving transactions, questions, and concerns to enhance customer satisfaction.
- Processed customer payments and maintained a safe, organized environment while responding to unexpected situations.
- Processed customer payments while ensuring a safe, organized environment and effectively addressing unexpected situations.
Sales Associate
Staples
Rochester Hills, USA
09.2017 - 01.2020
- Greeted customers, assisted with product inquiries, processed payments, and managed return transactions to enhance customer satisfaction.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained organized merchandise displays to enhance the customer shopping experience.
- Maintained organized merchandise displays to enhance customer shopping experience.
Education
Bachelor of Business Administration -
Rochester University
Rochester Hills, MI 08.2016 - 12.2020
Skills
- Front Desk Support
- Guest & Customer Service
- Payment Processing
- Cash handling
- Financial transactions
- Data entry
- Report documentation
- Schedule coordination
- Phone and email communication
- Problem Resolution
- Microsoft Office
- Attention to Detail
- Multitasking
- Fast-Paced Environments
- Team Collaboration
- Confidential handling
Timeline
Office Administrator
Hanger Clinic
01.2025 - Current
Ambulatory Intern
DMC, Children's Hospital of Michigan
08.2023 - 12.2023
Patient Advocate
Henry Ford Health
12.2021 - 08.2024
Shift Supervisor
Rite Aid
02.2020 - 11.2021
Sales Associate
Staples
09.2017 - 01.2020
Bachelor of Business Administration -
Rochester University
08.2016 - 12.2020