Summary
Overview
Work History
Education
Skills
Timeline
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Essence Johnson

Fort Worth,TX

Summary

Driven Claims specialist skilled in damage assessment and Microsoft Office, with a knack for providing empathetic customer support. Excelled in roles requiring detailed risk assessment and efficient claims handling, significantly improving customer satisfaction.

Overview

3
3
years of professional experience

Work History

Auto Claims Specialist

The Best Claims Solutions
06.2023 - 06.2024
  • Demonstrated exceptional attention to detail when evaluating vehicle damage assessments for accurate claim payouts.
  • Enhanced claim resolution times by effectively coordinating with repair shops, appraisers, and other involved parties.
  • Negotiated fair settlements with claimants, resulting in reduced litigation costs for the company.
  • Provided empathetic support to customers during difficult situations while maintaining professional boundaries as an Auto Claim Specialist representative.

Property Desk Adjuster

Alacrity Solutions
07.2022 - 06.2023
  • Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
  • Provided exceptional customer service while handling sensitive situations involving property damage and loss.
  • Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
  • Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.

Receptionist

Fort Worth Country Day School
01.2021 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Business Management

Texas Southern University
Houston, TX
05.2027

North Crowley High School
Fort Worth, TX
05.2022

Skills

Damage assessment

Timeline

Auto Claims Specialist

The Best Claims Solutions
06.2023 - 06.2024

Property Desk Adjuster

Alacrity Solutions
07.2022 - 06.2023

Receptionist

Fort Worth Country Day School
01.2021 - 09.2022

Business Management

Texas Southern University

North Crowley High School

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Essence Johnson