Essence Johnson
Fort Worth,TX
Summary
Driven Claims specialist skilled in damage assessment and Microsoft Office, with a knack for providing empathetic customer support. Excelled in roles requiring detailed risk assessment and efficient claims handling, significantly improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Auto Claims Specialist
The Best Claims Solutions
Remote
06.2023 - 06.2024
- Demonstrated exceptional attention to detail when evaluating vehicle damage assessments for accurate claim payouts.
- Enhanced claim resolution times by effectively coordinating with repair shops, appraisers, and other involved parties.
- Negotiated fair settlements with claimants, resulting in reduced litigation costs for the company.
- Provided empathetic support to customers during difficult situations while maintaining professional boundaries as an Auto Claim Specialist representative.
Property Desk Adjuster
Alacrity Solutions
Remote
07.2022 - 06.2023
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Provided exceptional customer service while handling sensitive situations involving property damage and loss.
- Enhanced customer satisfaction by efficiently managing property claims and providing timely updates on case progress.
- Reduced claim cycle time through effective communication with policyholders, keeping them informed throughout the entire process.
Receptionist
Fort Worth Country Day School
Fort Worth, TX
01.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Business Management
Texas Southern University
Houston, TX05.2027
North Crowley High School
Fort Worth, TX05.2022
Skills
Damage assessment
Database-savvy
Claims handling
Risk Assessment
Microsoft Office Skills
Insurance Policy Coverage Knowledge
Timeline
Auto Claims Specialist
The Best Claims Solutions
06.2023 - 06.2024
Property Desk Adjuster
Alacrity Solutions
07.2022 - 06.2023
Receptionist
Fort Worth Country Day School
01.2021 - 09.2022
Business Management
Texas Southern University
North Crowley High School