Essence Kirkland
Ellenwood,GA
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Receptionist Intern
Extend A Hand, Personal Care Home
08.2022 - 08.2023
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Streamlined office operations by maintaining organized filing systems and managing incoming and outgoing mail.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Contributed to a positive work environment by maintaining a professional demeanor when interacting with clients, colleagues, and supervisors.
- Increased client retention through attentive listening, addressing concerns promptly, and offering solutions when applicable.
Cashier
Walmart Supercenter
09.2021 - 05.2022
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Store Team Member
Chick-Fil-A
03.2021 - 07.2021
- Engaged in friendly and professional conversations with customers to better uncover the individual needs of customers in-store and drive-thru.
- Used cash register to tally purchases, collect payment, and execute fast and friendly check-out experiences.
- Used computer and point-of-sale system knowledge to process transactions, perform product lookups, and verify inventory availability.
Education
BBA - Hospitality And Computer Information Systems
Georgia State University
Atlanta, GA05.2027
Skills
- Active listening
- Interpersonal skills
- Microsoft Office Intermediate
- Scheduling appointments
- Telephone etiquette
- Strong organization
- Excellent communication
- Calendar management
Accomplishments
Have previously passed both Microsoft and CPR certifications.
Received a certificate reward at Walmart for excellent customer service.
Graduated high school with a fine arts, language, and magnet diploma seal.
Currently enrolled at Georgia State with a 4.1 GPA.
Timeline
Receptionist Intern
Extend A Hand, Personal Care Home
08.2022 - 08.2023
Cashier
Walmart Supercenter
09.2021 - 05.2022
Store Team Member
Chick-Fil-A
03.2021 - 07.2021
BBA - Hospitality And Computer Information Systems
Georgia State University
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