Essence Moore
Alexandria,VA
Overview
9
9
years of professional experience
Work History
Surgery Scheduler
Harbor Heights Surgery Center
Oxon Hill, MD
11.2022 - Current
- Streamlined pre-operative processes, reducing wait times and improving patient satisfaction scores.
- Trained new staff on scheduling protocols and best practices to maintain high operational standards.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Checked patients in and out and collected payments.
Medical Secretary
Anderson Orthopedic Clinic
Fairfax, VA
06.2022 - 11.2022
- Coordinated patient scheduling and managed appointment reminders to enhance clinic efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring compliance with regulations.
- Processed insurance claims and verified coverage details, improving revenue cycle management.
- Facilitated communication between patients and medical staff, resolving inquiries effectively and promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Call Center Representative
Physician & Midwives
Alexandria , VA
11.2019 - 05.2022
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Observed strict HIPAA guidelines at all times according to company policy.
- Set up appointments for physician visits and procedures using calendar software.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to par
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Patient Coordinator
Kool Smiles
Falls Church, VA
10.2017 - 03.2019
- Communicate with doctors and go over treatment plans with patients
- Verify patient insurance eligibility and collect payments
- Ensure all patient files are ready and updated and scanned into system
- Schedule follow-up operatory and six month recall appointments for patients
- Verify patient insurance eligibility and collect payments
- Set up appointment times and handled canceled appointments.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Education
Some College (No Degree) -
Strayer University
Alexandria, VAHigh School Diploma -
T.C. Williams High School
Alexandria, VA5 2010
Skills
- Call center operations
- Account updating
- Performance monitoring
- Resolving issues
- Data entry
- Call documentation skills
- Customer communications
- Payment processing
- Communicating with clients
- Call control skills
Timeline
Surgery Scheduler
Harbor Heights Surgery Center
11.2022 - Current
Medical Secretary
Anderson Orthopedic Clinic
06.2022 - 11.2022
Call Center Representative
Physician & Midwives
11.2019 - 05.2022
Patient Coordinator
Kool Smiles
10.2017 - 03.2019
Some College (No Degree) -
Strayer University
High School Diploma -
T.C. Williams High School