Julissa Velazquez Muniz
Davenport,FL
Summary
Skilled in managing surgery schedules to ensure accurate coordination and communication of appointments. Strong organizational abilities to efficiently handle multiple tasks and maintain smooth operations. Recognized for excellent communication and patient engagement, leading to high levels of service delivery and satisfaction.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler
South Lake Gastroenterology
Clermont, FL
11.2023 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Updated daily operating room calendars with accurate appointment schedules.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Maintained accurate records for billing purposes, ensuring proper reimbursement from insurance carriers and patients alike.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Implemented digital scheduling system, enhancing accuracy and accessibility of surgery dates.
Salesperson
Global Resort Options
Orlando, FL
11.2021 - 11.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Customer Service Representative
Westgate Resorts
Ocoee, FL
05.2016 - 11.2021
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered [Number]+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
Cashier
GUESS Factory
Orlando, FL
01.2016 - 05.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Operated cash register, collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Brand Representative
Old Navy
Orlando, FL
11.2014 - 05.2016
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Promoted positive company image through superior customer service experiences.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
Education
High School Diploma -
William R Boone High School
Orlando, FL05.2014
Skills
- Report generation
- Report creation
- Credit card payment processing
- Retail sales customer service
- Call Center Operations
- High-energy attitude
- Customer relations
- Microsoft Office expertise
- Inbound and Outbound Calling
- EMR
Languages
English
Full Professional
Spanish
Full Professional
Education and Training
true,other,other
Timeline
Surgery Scheduler
South Lake Gastroenterology
11.2023 - Current
Salesperson
Global Resort Options
11.2021 - 11.2023
Customer Service Representative
Westgate Resorts
05.2016 - 11.2021
Cashier
GUESS Factory
01.2016 - 05.2016
Brand Representative
Old Navy
11.2014 - 05.2016
High School Diploma -
William R Boone High School