Kelsey Trapp
Vandalia,OH
Summary
Personable Office Administrator with 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
Work History
Administrator Coordinator and Surgery Scheduler
Orthopeadic Institute of Dayton
12.2016 - Current
- Team Lead Administrator that provides supports to 14 team members.
- Surgery scheduler for three providers within office.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Kept high average of performance evaluations.
Morning Stock, Sales Associate, and Cashier
Menards
06.2013 - 04.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science in Athletic Training -
Wright State University
Dayton, OH12.2016
Skills
- Adaptable
- Hard Working
- Detail Oriented
- Problem Solver
- Administrative Support
- Meeting planning
- Document Management
- Report Generation
- Scheduling
- Document Scanning
- Telephone reception
- Technical Support
References
- Sara Krouse, Administrative Coordinator, Orthopeadic Institute of Dayton, SKrouse@orthodayton.com, (419)203-6970
- Eugene Kim M.D., Orthopedic Surgeon, Orthopeadic Institute of Dayton, (937)657-7511
- Jenny Bond, Surgery Scheduler, Greater Dayton Surgery Center, JBond@daytonsurgerycenter.com, (937)516-6013
Timeline
Administrator Coordinator and Surgery Scheduler
Orthopeadic Institute of Dayton
12.2016 - Current
Morning Stock, Sales Associate, and Cashier
Menards
06.2013 - 04.2018
Bachelor of Science in Athletic Training -
Wright State University
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