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Maria D. Escobedo Espino
Rockwall,TX
Work Preference
Summary
Dynamic healthcare scheduling professional adept at managing high call volumes and coordinating patient appointments. Recognized for enhancing patient satisfaction through efficient operations and meticulous attention to detail, contributing to streamlined workflows and improved patient experiences.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler
Rockwall Surgical Specialist
Rockwall, TX
03.2025 - 08.2025
- Coordinated surgery schedules for multiple physicians and departments efficiently.
- Managed patient communications regarding surgical dates and preparation instructions.
- Verified insurance information and obtained necessary authorizations for procedures.
- Maintained accurate patient records and updated scheduling software regularly.
- Addressed patient inquiries and resolved scheduling conflicts promptly.
- Scheduled follow-up appointments to ensure continuity of care post-surgery.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Adhered to HIPAA guidelines when handling confidential information.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
Scheduler II
GI Alliance
Rockwall, Texas
11.2021 - 04.2025
- Maintain physicians appointments scheduling office visits, procedures and labs (may be done via phone or face-to-face).
- Managed high call volume, ensuring timely response to patient inquiries.
- Checked in patients upon arrival and facilitated check-out process, enhancing patient experience.
- Assist in patient registration and financial transactions.
- Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
- View patient visit notes, identifying problems & diagnosis listed and physician orders.
- Take triage call messages for medical staff.
- Delegated referrals and documents sent via email to appropriate departments, streamlining communication.
- Prepare patient charts in advance and scan documents into charts in EMR.
- Completed formal DHAT training
Customer Service Coordinator
BSW Healthcare Women's Imaging
Richardson, TX
03.2017 - 02.2021
- Interacted with internal and external customers courteously in person and via telephone.
- Answer back-line telephone calls, redirect calls as appropriate, assist callers with questions or concerns and take messages as needed.
- Take care of patient scheduling issues that may come up.
- Schedule new and existing patients.
- Verify insurance and complete pre-authorizations and/or precertification of procedures.
- Train and develop schedulers accordingly.
- Supervised order specialists in completing daily tasks to ensure accurate order processing.
- Implementing new policies and procedures within our department.
- Generated and distributed daily and weekly reports on operational performance to support decision-making.
- Establish and maintain effective working relationships with patients, employees, and the public.
- Completed additional tasks assigned by management to support team operations.
- Scheduling, under general supervision of schedulers that make radiology appointments for screening tests or diagnostics.
- Richardson, TX
Billing Specialist
American Chiropractic
Mesquite, TX
06.2015 - 03.2016
- Audited daily charges, entered additional charges for processing, and balanced daily reports to ensure accuracy.
- Sent all claims through for processing and printed all HCFAs for attorney claims and auto ins claims mailed out daily along with pt records.
- Posted daily deposits line by line for each payment to maintain precise financial records.
- Also post all EFT payments and audits and do corrections per EOB's.
- Coordinated payment plans with patients for treatments to facilitate timely collections.
- Conducted monthly audits to ensure accuracy and compliance.
Office Coordinator
Tenet/ BSW Health
Royse City, Texas
06.2012 - 03.2015
- Merged with Tenet and then I became the Office Coordinator at that location.
- Managed daily activities of Physician Office, ensuring seamless office operations.
- Developed and implemented policies, procedures, and objectives aligned with HealthTexas Provider Network (HTPN) goals.
- Coordinated Accounts Receivable Management, optimizing reimbursement processes.
- Communicate with various HTPN Departments to coordinate services, resolve operational problems, and improve quality of patient care.
- Interview, select, train, supervise, evaluate, counsel, benefits administrator and recommend termination of assigned employees.
- Supervise entry of charges, procedure codes, payments, and patient demographic information.
- Investigate, resolve, and document resolution of patient complaints.
- Monitor trends in government and non-government regulations related to Managed Care and third-party reimbursement to ensure practice programs are in compliance.
- Provide information to Physicians, community groups, and referral agencies about programs provided by practices.
- I transferred as Practice Manager to Dr Kenneth Bernal for his transition Dec 2014.
- At the end of June 2015 I transferred to Dr Ronald Jones transition where I was the Practice Manager.
- January 1st, 2016 merged with HTPN and Feb. 2016 Dr Jones retired, and HTPN decided to close the doors to his practice.
- Provided services in Rockwall/Royse City, TX to support local healthcare needs.
Billing Administrator / Office Manager
Fabro Pulmonary Consultants
Rockwall, TX
06.2012 - 08.2013
- Generated invoices for all hospital and clinic services provided.
- Processed and posted insurance payments, maintaining up-to-date financial records.
- Medical billing to include audit of all claims for processing.
- Transmittal of claims to insurance companies.
- Full time patient account auditing to include verification of insurance policies.
- Process of monthly billing statements and outstanding insurance claims that are overdue.
- Researched outstanding accounts and contacted patients for payment collection.
- Managed patient accounts in Rockwall, TX.
- Entered hospital charges daily, ensuring accurate billing records.
Business Administrator
Plano Family Medical
Plano, TX
07.2010 - 06.2012
- Balanced daily activity ledger, ensuring accuracy of financial records and supporting financial integrity.
- Process daily cash/insurance deposit.
- Medical billing to include audit of all claims for processing.
- Transmittal of claims to insurance companies.
- Conducted full-time patient account audits, verifying insurance policies to ensure compliance and accuracy.
- Researched outstanding accounts, contacted patients regarding balances, and coordinated with collection agencies as necessary to recover payments.
- Work hand in hand with Labs for proper billing.
- Substituted for office manager and audited payroll hours.
- Plano, TX
Medical Office Administrator
Lakeview Medical Group
Rowlett, TX
09.2007 - 07.2010
- Handle all patient appointments, check ins/outs.
- Coordinated scheduling for all physicians and staff to optimize appointment availability.
- Managed all incoming calls to ensure efficient communication and patient satisfaction.
- Verify insurance for patient services.
- Created and organized new patient charts to streamline patient intake process.
- Maintain all credit card reconciliations.
- Balanced cash drawer at end of each shift to ensure accuracy.
- Rowlett, TX
Freight Manager
Dollar General
Rockwall, TX
10.2006 - 03.2007
- Manage store operations on a routine basis.
- Oversaw unloading of trucks and scheduled stockers to ensure timely stock availability.
- Managed daily interactions with outside vendors to maintain accurate inventory levels.
- Compiled and dispensed statistical reports for all store operations to support data-driven decision making.
- Oversee daily deposits and cash drawer balance processes.
- Rockwall, TX
Education
PCI Health Training Center - First Aid, CPR Certified
PCI Health Training Center
12-2007
Skills
- Scheduling appointments
- Patient registration
- Insurance verification
- EMR documentation
- Triage communication
- Customer service excellence
- Customer relationship management
- Workflow optimization
- Report generation
- Team leadership
- Staff coordination
- Staff training
- Time tracking
- Resource allocation
- Call management
- Well organized
- Systematic thinker
- Composure under pressure
- Problem solving
- Fluent in English
- Fluent in Spanish
- Resource allocation
- Workflow coordination
Computer And Software Skills
- Microsoft Office XP (Word, Publisher, Excel, Outlook)
- Ceridian
- TEN Key
- EHR
- IDX
- Centricity
- Medisoft Version 11
- Manage My Paper
- Intergy
- Nextgen
- EPIC
- CERNER
- Allscripts
- Calabrio
- IPAS
- RIS
- Practice Fusion
- Formstack
- Teams
- ONBASE
- G Gasto
- Fibrobast
- Leadingreach
Timeline
Surgery Scheduler
Rockwall Surgical Specialist
03.2025 - 08.2025
Scheduler II
GI Alliance
11.2021 - 04.2025
Customer Service Coordinator
BSW Healthcare Women's Imaging
03.2017 - 02.2021
Billing Specialist
American Chiropractic
06.2015 - 03.2016
Office Coordinator
Tenet/ BSW Health
06.2012 - 03.2015
Billing Administrator / Office Manager
Fabro Pulmonary Consultants
06.2012 - 08.2013
Business Administrator
Plano Family Medical
07.2010 - 06.2012
Medical Office Administrator
Lakeview Medical Group
09.2007 - 07.2010
Freight Manager
Dollar General
10.2006 - 03.2007
PCI Health Training Center - First Aid, CPR Certified
PCI Health Training Center