SHELTISHA GARVIN
Jacksonville,FL
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities. Attentive Surgery Scheduler familiar with ICD-10 coding athena and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Southeast Orthopedic Specialists
06.2023 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Authorization Specialist
Southeast Orthopedic Specialists
02.2023 - 06.2023
- Assisted clients with accurate eligibility form, application and document completion.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Facilitated information and resource exchanges with external agencies to progress client applications.
Front Desk Receptionist
Southeast Orthopedic Specialists
04.2021 - 11.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
JEAN RIBAULT HIGHJEAN RIBAULT HIGHJEAN RIBAULT HIGHJEAN RIBAULT HIGH
Jacksonville, FLSkills
- Operate telephone switchboard to answer, screen, or forward calls
- Providing information, taking messages, or scheduling appointments
- Hear and resolve complaints from customers or the public
- File and maintain records
- Provide information about establishment, such as location of
- Departments or offices, employees within the organization, or services
Certification
Assistance with self-administered
medication (c.c)
Phlebotomy technician training
(c.c)
CPR Certification
Certifications
ExperienceExperienceExperienceExperience
OPERATOROPERATOROPERATOROPERATOR
Pella custom windows , Jacksonville , FL
Oct 2021Oct 2021Oct 2021Oct 2021 PresentPresentPresentPresent
RECEPTIONRECEPTIONRECEPTIONRECEPTION
Brookdale Assisted Living , Jacksonville , FL
Mar 2019Mar 2019Mar 2019Mar 2019 Apr 2021Apr 2021Apr 2021Apr 2021
Timeline
Surgery Scheduler
Southeast Orthopedic Specialists
06.2023 - Current
Authorization Specialist
Southeast Orthopedic Specialists
02.2023 - 06.2023
Front Desk Receptionist
Southeast Orthopedic Specialists
04.2021 - 11.2022
High School Diploma -
JEAN RIBAULT HIGHJEAN RIBAULT HIGHJEAN RIBAULT HIGHJEAN RIBAULT HIGH
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