JAMOY JOHNSON
Alpharetta,GA
Summary
Dedicated professional specializing in patient interaction and support, creating welcoming and empathetic environments. Proficient in managing patient inquiries, appointments, and billing with strong communication and problem-solving skills. Experienced in building positive relationships with patients, staff, and healthcare providers, committed to enhancing patient experiences. Proven ability to navigate complex healthcare systems while prioritizing patient satisfaction and care.
Overview
2
2
years of professional experience
Work History
Surgery Scheduler
Children’s Healthcare of Atlanta
Atlanta, GA
02.2024 - 07.2025
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
PATIENT SERVICE REPRESENTATIVE
America Health Imaging
Decatur, GEORGIA
09.2023 - 11.2024
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
Education
HIGH SCHOOL DIPLOMA - undefined
Central High School
Long Island, NY06.2013
Skills
- Data input and documentation
- Client service
- Analytical problem solving
- Scheduling appointments
- Call handling skills
- Building relationships
Timeline
Surgery Scheduler
Children’s Healthcare of Atlanta
02.2024 - 07.2025
PATIENT SERVICE REPRESENTATIVE
America Health Imaging
09.2023 - 11.2024
HIGH SCHOOL DIPLOMA - undefined
Central High School