Charlisse Walker
Anchorage,AK
Summary
An enthusiastic and committed service professional seeking a position to bring professionalism and
poise to their front line. Proven efficiency in operating a multi-line telephone system, providing clerical
support. Detail-orientated and highly organized with a desire to meet and exceed visitor expectations.
Overview
10
10
years of professional experience
Work History
Surgery Scheduler
Alaska Colorectal Surgery
Anchorage, AK
03.2021 - Current
- Maintain surgical scheduling system
- Schedule patients for surgical procedures
- Complete patient paperwork for scheduling
- Schedule diagnostic work pre- or post-operation
- Ensure that all required equipment is ready for appointments
- Verify physician orders for appointments
- Verify insurance benefits, eligibility, and obtain prior authorizations for procedures
- Coordinated with facilities to set up surgeries for Colo-rectal surgeries
- Answered phone calls and messages for 4-physician, scheduling appointments, and handling patient inquiries
Front Desk Receptionist
Alaska Colorectal Surgery
Anchorage, AK
03.2021 - 03.2022
- Perform all check-in and check-out tasks
- Collect copays
- Data entry
- Schedule appointments
- Confirm appointments
- Verify certain insurance benefits
Floor Supervisor
Grizzly's Gifts
Anchorage, AK
05.2020 - 03.2021
- Answering questions about a company's products or services
- Processing orders and transactions
- Resolving issues and troubleshooting technical problems
- Delivering information about a company's offerings
- Providing proactive customer outreach.
Customer Service
Home Depot
Euclid, OH
09.2015 - 03.2018
- Listen to customers' questions and concerns, and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review or make changes to customer accounts
- Handle returns or complaints
- Record details of customer contacts and actions taken
Education Advisor
Edegree Online Education
Cleveland, OH
02.2015 - 08.2015
- Providing educational guidance and assistance for students by planning schedules, recommending courses and determining appropriate education solutions for different types of recommending courses and determining appropriate education solutions for different types of students.
Market Price Coordinator
Army Air Force Exchange Service
Fort Benning, GA
10.2013 - 01.2015
- Identify pricing trends and evaluate main issues and take necessary action on determined opportunities
- Update pricing information clearly in excel spreadsheets
- Resolve time cost discrepancies on supplier invoices.
Education
Associate - Business Management
Cuyahoga Community College
June 2021
High school diploma or GED -
Collinwood High School
05.2003
Skills
- SWITCHBOARD
- FILE MANAGEMENT
- TYPING (10 years)
- TIME MANAGEMENT
- MICROSOFT OUTLOOK
- Customer Service
- Call Center
- CSR
- Accounting
- Clerical Experience
- Administrative Experience
- Clerical Experience (10 years)
- Microsoft Excel
- Accounts Receivable
- QuickBooks
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Surgery Scheduler
Alaska Colorectal Surgery
03.2021 - Current
Front Desk Receptionist
Alaska Colorectal Surgery
03.2021 - 03.2022
Floor Supervisor
Grizzly's Gifts
05.2020 - 03.2021
Customer Service
Home Depot
09.2015 - 03.2018
Education Advisor
Edegree Online Education
02.2015 - 08.2015
Market Price Coordinator
Army Air Force Exchange Service
10.2013 - 01.2015
Associate - Business Management
Cuyahoga Community College
High school diploma or GED -
Collinwood High School
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