Essence Poitier

• Patient Advocate: Guide patients through nutrition processes, explain diets, assist with orders, and ensure quality service. Act as liaison to address patient concerns and advocate for their needs. Check for tray accuracy, check food temperatures and for expired items.
• Diet Office Clerk: Process patient orders and special requests via Epic, manage tube feed orders, and maintain accurate records. Create and update Excel spreadsheets for tray counts and meal volume reports. Communicate effectively with patients, nursing staff, and servers. Process bulk nourishment order.
• Food Service Attendant: Take patient food orders using RSchoice, assemble trays, and manage cart retrieval for all meals.

• Handled inbound calls for DirectTV, CenturyLink, and AT&T services.
• Processed credit checks, scheduled technician appointments, and provided technical support for equipment issues.

• Managed inbound calls, processed photography orders, and handled confidential financial information.