Kelly Ann Alimi
Seattle,WA
Summary
Dynamic Assistant Manager with over 15 years in supervisory roles, distinguished for leadership and strategic planning. Expertise in fostering high-performance teams through targeted training and proactive issue resolution. Committed to enhancing employee skills while ensuring operational excellence, safety, and adherence to quality standards. Adept at implementing innovative processes that drive efficiency and productivity across projects. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Advocate
Catholic Community Services and Catholic Housing Services of Western Washington
Seattle, USA
04.2023 - 01.2025
- Direct service to people who are homeless
- Provide crisis intervention and advocacy to participants
- Partnered with case managers, social workers, and medical staff to fulfill immediate client requirements.
- Implemented strategies to improve clients' daily living capabilities.
- Enforce building and program rules including bar policy
- Enhance living conditions in shelters through timely waste disposal from individual units.
- Engaged in cooperative efforts with teammates on shift while maintaining independent work capabilities.
- Advocating for client interests.
- Recorded relevant information for consistent program operations.
- Monitored security cameras and lobby while enforcing building and program rules.
- Perform routine walk through of the entire building to engage with clients and ensure safety
- Attend staff meetings, workshops, retreats, and in-service classes as provided
- Contribute to and support a positive, team-oriented work environment; participate with other staff members in the group decision-making process
Answering Service Operator
Answer Plus Solutions
Denver, USA
08.2018 - 02.2023
- Identified the reason for each call and addressed it effectively.
- Provided after-hours support for doctor's offices, hospitals, and insurance companies.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Ensured all company policies were followed during calls.
- Maintained a professional attitude while handling difficult situations.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
- Maintained call logs, records and other documents related to answering service operations.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Managed multiple tasks simultaneously without compromising quality of work.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Updated personnel directory to keep telephone extensions and employee information current.
- Took messages from callers and accurately relayed details to intended staff.
Assistant Manager
Pizza Hut
Shawnee, USA
01.2021 - 01.2023
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collected payments and provided accurate change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Assistant Manager
Braum's Ice Cream & Burger Restaurant
Shawnee, USA
01.2019 - 07.2021
- Trained employees for skill enhancement and consistent target achievement.
- Formulated plans alongside store manager for meeting financial objectives
- Established efficient workflows to meet service objectives promptly.
- Mastered operation of point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Designed organizational processes to optimize financial report management and scheduling.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guideline
- Worked with cross-functional teams to achieve goals.
Store Manager/Assistant Manager
Del Taco
01.2014 - 01.2019
- Supervise team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation
- Manage the execution of all Company policies, procedures, programs and systems
- Ensure objectives are reached in all areas while following all Company guidelines
- Ensures compliance with all federal, state and local laws and ethical business practices
- Creates and maintains an 'Employer of Choice' environment
- Provides leadership, direction, training and development to the restaurant team
- Supervising and directing the workforce
- Making staffing decisions such as, hiring, training, evaluating, disciplining, discharging, staffing and scheduling
- Managing the store’s financial performance
- Communicate with your Area Director/Area Manager regarding corporate business objectives, issues, requirements
- Make recommendations to enhance restaurant operations
- Responsible for promoting Del Taco’s vision by coordinating and implementing marketing activities in the local community to enhance community relations
Education
Bachelor of Arts - Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PA08.2018
High School Diploma -
Shawnee High School
Shawnee, OK06.2010
Associate degree - Video Production Assistant, Interactive Media, Web Design, Trigonometry
Gordon Cooper Technology Center
Shawnee, OK06.2010
Skills
- Effective Team Collaboration
- Problem-Solving
- Demonstrated Leadership Skills
- Detail-Oriented Mindset
- Workforce Skill Enhancement
- Facilitating Daily Processes
- Flexible Availability
- Leading Team Meetings
- Facilitating Effective Feedback
- Efficient Shift Management
- Optimistic Work Ethic
- Interpersonal Communication
- Proficient in Computer Applications
- Skill Building and Training
- Team Supervision
- Customer Care
- Team building
- Professional Phone Communication
- Communication skills
- Multi-Line Phone Operation
- Office Administration Expertise
- Client Case Management
- Conflict resolution
- Client advocacy
- Regulatory compliance
- Customer service
- Personable nature
- Patient rights
- Organized nature
- Decision-making support
- Verbal and written communication
- Relationship building
- Computer savvy
- Community outreach
- Emotional intelligence
- Time management
Certification
- ServSafe Certification, Present
- Driver's License, Present
Personal Information
Authorized To Work: US for any employer
Timeline
Patient Advocate
Catholic Community Services and Catholic Housing Services of Western Washington
04.2023 - 01.2025
Assistant Manager
Pizza Hut
01.2021 - 01.2023
Assistant Manager
Braum's Ice Cream & Burger Restaurant
01.2019 - 07.2021
Answering Service Operator
Answer Plus Solutions
08.2018 - 02.2023
Store Manager/Assistant Manager
Del Taco
01.2014 - 01.2019
Bachelor of Arts - Graphic Design
The Art Institute of Pittsburgh
High School Diploma -
Shawnee High School
Associate degree - Video Production Assistant, Interactive Media, Web Design, Trigonometry
Gordon Cooper Technology Center
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