Essence Ritchey
Salem,WI
Summary
Highly motivated leader ready to take on any required task and adapt to changing conditions with a determined and hardworking mindset. Equipped with knowledge and skills for balancing customer, staff, and business needs. Approachable and an excellent listener, while also prioritizing day-to-day tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender/Server
Applebee's Grill + Bar
Kenosha, WI
12.2024 - 04.2025
- Multi-tasked serving multiple tables while retaining any needs or requests, and encouraging further orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicate and engage with customers, enabling them to enjoy their experience and visit regularly.
- Carefully inspected the identification of customers to verify age requirements for alcohol consumption.
Shift Leader & Media Manager
Dunkin' & Baskin
Paddock Lake, WI
10.2023 - 11.2024
- Ensure staff are properly trained on all duties and tasks, including safety, and standard protocol.
- Assign tasks and chores accordingly to guarantee a productive and efficient shift.
- Use media such as Facebook and Instagram to engage the community and present products in an entertaining light.
- Manage customer complaints and ensure satisfaction to maintain business and sales.
Team Member
The FirePitt
Trevor, WI
12.2022 - 09.2023
- Properly checking to make sure all products are up to date, being used in the correct order, and that no health violations are being crossed.
- Greet customers upon arrival, answer phone calls, set reservations, and bus tables.
- Maintain a clean kitchen, prep food for chefs, and properly wash and sort dishes.
- Restock beverage coolers, manage liquor inventory, and fill the ice bin.
Education
High School Diploma -
Westosha Central High School
Paddock Lake06-2024
Skills
- Strong leadership and problem-solving skills
- Swift, adaptable learner
- Bar management
- Money management and POS systems
- Highly empathetic and emotionally intelligent
- Media management
Certification
- TIPS Wisconsin On-Premise Alcohol Server Training Certification of Completion
- Operators' License Area of Kenosha
Timeline
Bartender/Server
Applebee's Grill + Bar
12.2024 - 04.2025
Shift Leader & Media Manager
Dunkin' & Baskin
10.2023 - 11.2024
Team Member
The FirePitt
12.2022 - 09.2023
High School Diploma -
Westosha Central High School
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