Essence Walker
Redford,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences and or spa experience for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Delta Hotels By Marriott
Romulus, MI
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Shift Manager
McDonald's
Livonia, MI
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Esthetician
Nira Wellness & Spa
Southfield, MI
03.2021 - 07.2021
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Performed waxing, facials , and gentle exfoliation to improve overall skin condition.
Education
Massage Therapy
Irene’s Mayomassology
Southfield, MILicensed Esthetician -
Lesprit Academy
Canton, MI10.2019
High School Diploma -
Advance Technology Academy
Dearborn, MI06.2010
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Performance Improvement
- Service prioritization
Timeline
Waitress
Delta Hotels By Marriott
02.2024 - Current
Shift Manager
McDonald's
06.2023 - Current
Esthetician
Nira Wellness & Spa
03.2021 - 07.2021
Massage Therapy
Irene’s Mayomassology
Licensed Esthetician -
Lesprit Academy
High School Diploma -
Advance Technology Academy