Essence Williams
Virginia Beach,VA
Summary
Resourceful educator adept at fostering learning environments where students of various backgrounds thrive. Known for high productivity and efficiently completing tasks, ensuring smooth classroom operations and effective support for lead teachers. Specialize in curriculum development, classroom management, and special education strategies. Excel in communication, adaptability, and patience, leveraging these soft skills to meet diverse student needs and enhance educational outcomes.
Overview
4
4
years of professional experience
Work History
Teaching Assistant
Virginia Beach City Public Schools
Virginia Beach, Virginia
09.2024 - Current
- Implemented classroom rules and procedures to maintain discipline and order.
- Instructed students individually or in groups to reinforce learning concepts.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
License Insurance Agent
GEICO
Virginia Beach, Virginia
03.2023 - 08.2024
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Customer Service Coordinator
Hapag Lloyd Global Services
Atlanta, Georgia
10.2020 - 11.2022
- Tracked orders from placement through delivery and follow-up as needed.
- Deliver exceptional customer service across various channels including phone calls and emails.
- Assist with counter activities including transaction handling, documentation management, and maintaining a tidy counter area.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Mental Health Intern
Positive Growth
Clarkston, GA
12.2020 - 12.2021
- Demonstrated strong interpersonal skills while interacting with clients, families, colleagues, supervisors, and other professionals in the field of mental health.
- Created educational materials for use in individual or group therapy settings.
- Educated clients about available resources and support systems within the community.
- Referred patients or clients to community resources or specialists.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA12-2021
Associate of Science - Psychology
Georgia Military College - Milledgeville
Fairburn, GA05-2019
Skills
- Problem-Solving
- Conflict Management
- Time Management
- Student assessments
- Student safety
- Classroom support
- Mentoring students
- Behavior management
Timeline
Teaching Assistant
Virginia Beach City Public Schools
09.2024 - Current
License Insurance Agent
GEICO
03.2023 - 08.2024
Mental Health Intern
Positive Growth
12.2020 - 12.2021
Customer Service Coordinator
Hapag Lloyd Global Services
10.2020 - 11.2022
Bachelor of Arts - Sociology
Georgia State University
Associate of Science - Psychology
Georgia Military College - Milledgeville