Essie Pitts

Present

• Coordinate care for patients with chronic and complex health conditions.
• Conduct Comprehensive Health Evaluations (CHEs) and Patient Activation Measure (PAM) assessments.
• Schedule appointments and coordinate follow-up care with providers and interdisciplinary teams.
• Educate patients on treatment plans, medications, and available community resources.
• Document patient interactions while maintaining HIPAA compliance.
• Identify barriers to care and connect patients with appropriate support services.
• Promote patient engagement to improve health outcomes and reduce hospital readmissions.

• Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
• Captured stunning images for weddings, corporate events, and portraits, resulting in repeat business and referrals.
• Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
• Built a diverse portfolio by working with clients across multiple industries, showcasing versatility and adaptability.
• Developed strong relationships with local businesses, securing ongoing photography work for promotional materials and events.
• Managed all aspects of the photography business, from scheduling shoots to invoicing clients, demonstrating strong organizational skills.
• Provided exceptional customer service throughout the entire project lifecycle, fostering long-term client relationships.
• Established a strong online presence through social media marketing and website development, attracting new clients and expanding brand reach.

• Improved student understanding by incorporating real-life examples and case studies in lessons.
• Directly cared for patients at least 12 hour 3x week to maintain currency on clinical techniques.
• Implemented quality control measures to ensure all completed tasks met or exceeded company standards.
• Provided hemodialysis treatments

• Actively participated in quality improvement initiatives within the clinic, resulting in enhanced patient outcomes.
• Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
• Performed routine quality control and safety checks on all equipment.
• Monitored patient vital signs, lab results and other indicators of health.
• Utilized medical software to document and track patient progress.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Set-up equipment for dialysis and primed dialyzer in preparation for use.
• Perform hemodialysis treatment as a one-to-one service in patient room if necessary
• Disinfected portable hemodialysis equipment as needed per hospital policy.
• Enhanced patient comfort by carefully explaining hemodialysis procedures and addressing concerns.
• Improved clinic efficiency with meticulous equipment maintenance and calibration processes.
• Streamlined documentation processes by maintaining accurate electronic records of each treatment session''s details.

• Enhanced system performance by implementing innovative technologies and optimizing existing processes.
• Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
• Created detailed technical documentation for internal use as well as client-facing materials, fostering better understanding of complex concepts among all parties involved.
• Established a culture of continuous learning and professional development within the technology team, enhancing overall skills and capabilities.
• Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
• Coordinated inventory supplies and equipment to maximize team productivity.
• Used I-Procurement on regular basis and developed advanced proficiency.
• Ordered and maintained all clinical and medical supplies
• Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.

• Performed dialysis access site cannulation and initiated dialysis treatment.
• Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
• Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.
• Assisted with dialysis technician orientation and training to promote high standard of patient care.
• Monitored patient's vital signs and adjusted dialysis treatment parameters.
• Ensured proper disposal of biohazardous waste materials to maintain a clean and safe environment for patients and staff.
• Managed inventory levels of supplies necessary for hemodialysis procedures ensuring there was no delay or shortage.
• Supported new technicians through mentorship and hands-on training sessions, fostering professional growth within the team environment.

• Improved patient care by calibrating and maintaining medical equipment for optimal performance.
• Initiated and terminated hemodialysis treatments
• Enhanced diagnostic accuracy by conducting thorough inspections of medical instruments and devices.
• Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
• Reduced risk of cross-contamination between patients by properly segregating contaminated tools from clean ones during cleaning processes.
• Ensured patient information confidentiality by adhering to strict HIPAA guidelines during all interactions with medical records or equipment containing sensitive data.

• Patient registration with hospital Case Managers, Social Workers, and physicians to place patients in outpatient dialysis clinics
• Arrange out-patient kidney dialysis for patients by contacting local clinics within an appropriate proximity as determined by patient preference
• Verify insurance and or work credits to obtain Medicare or Medicaid eligibility
• Verify out-of-pocket costs, grant programs and facility locations
• Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient dialysis providers
• Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction
• Place patients in accordance with Patient Pathways Policy and Procedures
• Provide high-level customer service to patients and ensure patient needs are met
• Act as a liaison or subject-matter expert for the Business Development team on special initiatives
• Create monthly detailed reports that track daily placement and education activities
• Record patient data in electronic tracking system according to policy and procedure
• Patient Education/Consultations answer questions from patients and/or family members in accordance with DaVita’s Patient Pathways Policy and Procedures meet individually with chronic kidney disease patients or patients requiring outpatient dialysis placement, depending on program scope, within the assigned region.
• Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
• Supported organizational growth through active participation in networking events, conferences, and professional associations.
• Liaised between internal departments and external partners to promote efficient communication and collaboration.
• Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.

• Initiate and terminate hemodialysis treatments, which includes maintaining and recording vital signs
• Perform monthly clinical and safety audits for the clinical staff
• Perform monthly audits for all clinical Departments
• Mixed and tested hemodialysis concentrates
• Prepared lab requisitions for monthly blood draw and or facility water analysis
• Provided routine maintenance of hemodialysis machines(2008H,2008K) Maintained and repaired all medical equipment and Reverse Osmosis water system.
• Managed and insured all repair of all facility sprinklers, fire extinguishers, eye wash stations, generators
• Provide safety meetings and in-services for all staff on any new or existing equipment that enters the facility
• Provided maintenance for hemodialysis machines monthly, which included electrical leakage, changing motors, O-rings, filters, electronic cards, power supply etc
• Managed inventory for all medical equipment and supplies via purchase orders and receipts by usage of I-Procurement Web based shopping system that allowed the creation, management and tracking for orders.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Maintained accountability and maintained all record keeping and necessary supplies for Emergency Evacuation of staff and patients
• Ensured facility safety in accordance to State and Federal regulations.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.