Estafany Reyes
Rio Rancho,NM
Summary
Creative and engaging account manager bringing several years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, innovative sales techniques and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
10
10
years of professional experience
Work History
Account Manager
ZP Better Together
Austin, Texas
03.2024 - Current
- Managed client accounts, achieving high customer satisfaction and retention rates.
- Monitored account performance metrics, implementing improvements to drive success.
- Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.
- Resolved complex client issues, minimizing disruption to business operations.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
- Spearheaded adoption of new technologies, improving account management efficiency.
- Improved sales process by delivering feedback to management.
- Conducted comprehensive competitor analysis to inform strategic decision-making.
Medical Laboratory Scientist
TriCore Reference Laboratories
Albuquerque, New Mexico
01.2023 - 11.2025
- Reported patient results promptly for assigned departments, ensuring timely communication of critical information.
- Completed and validated wide range of medical laboratory tests.
- Conducted chemical analyses of body fluids with microscopes and automatic analyzers, identifying abnormalities and documenting findings in computer systems.
- Located abnormalities in patient tissue by examining cells stained with dye.
- Determined acceptability of specimens within established guidelines, avoiding hemolysis, and wrong anticoagulant use.
- Implemented consistent control and quality assurance testing to safeguard quality adherence.
- Adhered to strict documentation requirements to maintain data integrity and reporting accuracy.
- Observed laboratory protocols for instrument preventive maintenance, troubleshooting and calibration.
Delivery Driver
Amazon
Albuquerque, NM
09.2022 - 12.2022
- Avoided delivery errors by closely following scanning, tracking, and documentation procedures.
- Planned optimal routes and adjusted enroute to minimize delays from accidents.
- Protected customer packages from damage with safe handling and proper load balancing.
- Executed merchandise pick-ups, verifying loads, checking paperwork, and securing items to prevent damage.
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
- Provided courteous and professional service, enhancing customer satisfaction during interactions.
- Answered customer questions and helped resolve problems with deliveries.
Barista
Starbucks
Albuquerque, NM
03.2022 - 09.2022
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times.
- Utilized knowledge of menu items to guide customers in beverage selections.
- Addressed and resolved customer issues to promote satisfaction.
- Ensured cleanliness and sanitation of work areas and utensils to maintain safety standards.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
- Restocked supplies and completed checklists during slow periods to enhance team efficiency.
Package Handler
FedEx
Albuquerque, NM
12.2020 - 03.2022
- Used RF scanner to pick products accurately.
- Worked quickly to process shipments and meet customer demands.
- Identified and reported package issues through visual inspections to ensure quality control.
- Organized storage, staging, and shipment areas to support team productivity.
- Verified proper equipment function, connecting and testing wiring and components.
- Handled shipping tasks, preparing, tagging and securing containers.
- Sorted and checked cargo at loading and unloading points to facilitate smooth operations.
Busser
Nick and Jimmy's Restaurant
Albuquerque, NM
08.2018 - 07.2020
- Cleared and cleaned plates and glassware from tables and guest dining areas.
- Assisted waiting staff by pre-clearing plates, refilling beverages, and wrapping leftover food to enhance guest experience.
- Refilled water, tea, and coffee regularly to ensure guest satisfaction during dining.
- Coordinated dining room cleaning tasks during opening, closing, and shift changes to maintain a welcoming environment.
- Assisted customers with requests for replacement silverware and server communication.
- Kept restaurant clean to meet health department sanitary standards.
- Reported equipment issues or breakages to manager, ensuring uninterrupted service delivery.
- Minimized trash buildup with frequent collection of full bags.
Assistant Secretary
State of New Mexico
Santa Fe, NM
02.2016 - 05.2016
- Secured confidential and sensitive information by following proper procedures.
- Addressed needs of primary secretaries during absences by managing correspondence, emails, and prioritizing issues.
- Supported secretarial staff in managing high workload through effective organization and prioritization.
- Scheduled meetings, trips and appointments for team and maintained master calendar.
- Operated personal computer at advanced skill level, including word processing, presentation development, spreadsheet management and data entry.
- Maintained tracking spreadsheets and utilized data to develop comprehensive charts and reports.
- Organized and updated file systems, keeping records easily retrievable.
Education
Associate in Science (A.S.) - Medical Lab Technician
Central New Mexico Community College
Albuquerque, NM08-2022
Associate in Science (A.S.) - Pre-Health Science
Central New Mexico Community College
Albuquerque, NM12-2020
Skills
- Account management
- Sales forecasting
- Sales analysis
- Customer retention
- Outbound telephone marketing
- Persuasive negotiations
- Product training
- Reporting documentation
- Database management
- Analytical thinking
- Problem-solving
- Time management
- Cultural awareness
- Effective communication
Accomplishments
- Sterile Processing Technician
- CPR
- Basic Life Support
- HIPAA Bloodborne Pathogens
- Hazard Communications
- Infection Control
- Health, Wellness, and Public Safety
Timeline
Account Manager
ZP Better Together
03.2024 - Current
Medical Laboratory Scientist
TriCore Reference Laboratories
01.2023 - 11.2025
Delivery Driver
Amazon
09.2022 - 12.2022
Barista
Starbucks
03.2022 - 09.2022
Package Handler
FedEx
12.2020 - 03.2022
Busser
Nick and Jimmy's Restaurant
08.2018 - 07.2020
Assistant Secretary
State of New Mexico
02.2016 - 05.2016
Associate in Science (A.S.) - Medical Lab Technician
Central New Mexico Community College
Associate in Science (A.S.) - Pre-Health Science
Central New Mexico Community College