Estanny Aurora Collado
Asheville,NC
Summary
Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.
Overview
10
10
years of professional experience
Work History
Housekeeping Manager
Biltmore Farms
Asheville, NC
01.2024 - Current
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction across facilities.
- Developed and implemented training programs for staff on cleaning protocols and safety standards.
- Coordinated inventory management, ordering supplies, and maintaining stock levels for housekeeping needs.
- Conducted regular inspections to uphold quality standards and identify areas for improvement in service delivery.
- Oversaw daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and operational efficiency.
- Managed inventory control for cleaning supplies, optimizing usage and minimizing waste.
- Conducted regular inspections to maintain compliance with health and safety regulations, improving workplace safety.
- Collaborated with management to establish housekeeping protocols, streamlining processes and increasing productivity.
- Analyzed guest feedback to identify areas for improvement, driving service enhancements across the department.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored new staff on cleaning and safety protocols.
Housekeeper Supervisor
Biltmore Farms
Asheville, NC
03.2021 - 12.2023
- Supervised daily cleaning operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored team members on effective housekeeping procedures and safety protocols.
- Developed and implemented scheduling strategies to optimize workforce efficiency and coverage.
- Conducted regular inspections of guest rooms and common areas, identifying areas for improvement.
Housekeeper
Biltmore Farms
Asheville, NC
05.2016 - 02.2021
- Ensured cleanliness and organization of guest rooms to enhance overall guest experience.
- Conducted thorough inspections of rooms to maintain high standards of quality and hygiene.
- Implemented best practices for cleaning techniques and inventory management, improving workflow processes.
- Trained new staff on housekeeping procedures, safety protocols, and equipment usage for optimal performance.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Santaluces High School
West Palm Beach, FL06-2013
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Quality improvements
- Staff evaluations
- Invoice processing
- Payroll
- Staff scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Manager
Biltmore Farms
01.2024 - Current
Housekeeper Supervisor
Biltmore Farms
03.2021 - 12.2023
Housekeeper
Biltmore Farms
05.2016 - 02.2021
High School Diploma -
Santaluces High School