Esteban Antonio Gaytan
Rochester Hills,Mi
Summary
Accomplished Director of IT and Compliance at GoEngineer, adept in project leadership and proficient technical skills, successfully managed a $1.9M budget, achieving a 10% cost reduction. Spearheaded the Fortinet Networking implementation across 62 offices, demonstrating exceptional team building and vendor management capabilities, while maintaining a focus on workflow improvement and organizational strategy.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of IT and Compliance
GoEngineer
01.2022 - 01.2024
- Managed an annual budget of $1.9M, leading to an overall cost reduction of 10% in IT expenditures
- Implemented a training program for staff, addressing the knowledge gap and ensuring redundancy
- Facilitated successful implementation of the Fortinet Networking architecture in 62 offices
- Managed a team of 10 IT professionals and coordinated with other departments to ensure successful completion and business continuity
- Implemented Ninjaone RMM software and helpdesk solution
Director of IT, Technical Support, and Compliance
CATI
01.2020 - 01.2022
- Developed an IT team through mergers and acquisitions
- Increase IT security with Nis-t 800171 standards and
- Assisted in the development and implementation of cybersecurity playbooks and incident management protocols
Director of Technical Services
Fisher Unitech
01.2017 - 01.2019
- Led a team of 53 engineers and was responsible for P&L for four company divisions
- (Technical Support, Application Engineers, Consulting and Training)
- Member of the leadership team that implements new technologies and company policies and facilitates mergers and acquisitions integrations
- Analyze data and metrics around customer engagement and growth
- Develop a relationship with the customers and drive customer satisfaction
- Develop and implement policies that address customer concerns
- Trusted advisor for both customers and vendors
Technical Support Manager
Fisher Unitech
01.2009 - 01.2017
- Managed a solution-selling technical team that provided support services for over 11,000 software licenses
- Maintained a technical support customer satisfaction rating of 95%
- Developed online technical support content for subscription customers
- Collaborate with major accounts to ensure customer satisfaction and strengthen business relationships
Technical Support
Fisher Unitech
01.2006 - 01.2009
- Provide technical support for the SolidWorks product line, including PDM
- Instruct students on the SolidWorks product line in a classroom setting or through online platforms
- Onsite customer meetings to work through support or training obstacles
Systems Engineer
Bernal Inc.
01.1996 - 01.2006
- Provided Support to the senior engineers in the designing and detailing of machinery for rotary dies, in the packaging industry
- Assisted sales in the process flow of existing equipment for release to the manufacturing department
- Managed the filing system for systems and die engineering, maintaining all libraries, including but not limited to vendor and customer information
- Trained co-op students in the areas of drawing management & Cim-Cad operations on IPX Sun station
- Worked with the purchasing department on quoting and purchasing commercial items
- Assisted in the migration from 2D Cim-Cad to 3D SolidWorks
- Member of the 'Total Equipment Continuous Improvement' and 'On Time Delivery' Teams to help increase profits and improve overall company efficiency
- Assisted in the standardizing of SmarTeam, an engineering drawing database
Education
Some College (No Degree) - Mechanical Engineering
Oakland University
Rochester HillsSkills
- Project Leadership
- Mediation Skills
- Proficient Technical Skills
- Financial Budgeting
- Organizational Strategy
- Workflow Improvement Strategies
- Training and mentoring
- Key accounts development
- Vendor Management
- Team building
Affiliations
- Elected President of the Rochester Band and Orchestra Nonprofit.
- Fund raising volunteer for several local theater groups
- Role Playing Dungeons and Dragons games.
Certification
- Mendoza School of Management certificate - University of Notre Dame
- SolidWorks Certified Professional
- Fortinet Certified Fundamentals
References
References available upon request.
Timeline
Director of IT and Compliance
GoEngineer
01.2022 - 01.2024
Director of IT, Technical Support, and Compliance
CATI
01.2020 - 01.2022
Director of Technical Services
Fisher Unitech
01.2017 - 01.2019
Technical Support Manager
Fisher Unitech
01.2009 - 01.2017
Technical Support
Fisher Unitech
01.2006 - 01.2009
Systems Engineer
Bernal Inc.
01.1996 - 01.2006
Some College (No Degree) - Mechanical Engineering
Oakland University
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