Esteban Balderas
Laredo,TX
Summary
Experienced retail team leader with a strong background in team supervision, customer service, and fashion operations. Known for coaching associates, assigning priorities, and keeping daily work safe, efficient, and on track.
Overview
1
1
Language
5
5
years of professional experience
Work History
Team Leader
Walmart
Laredo, Texas
03.2026 - Current
- Supervised Walmart associates across daily store operations and front-end service
- Coached team members on customer service standards and Walmart procedures
- Assigned daily work priorities during shift changes and department coverage to optimize team workflow.
- Resolved customer concerns and escalated issues through Walmart support channels
- Enforced safety standards and compliance across sales floor and backroom
- Trained new associates on register use, merchandising, and Walmart policies
- Reviewed department performance and adjusted workflows for store efficiency
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily responsibilities to team members to streamline operations.
- Motivated team members to enhance customer satisfaction and loyalty for improved retention.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Implemented strategic plans to enhance team performance and productivity.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Stocking Associate
Walmart
Laredo, Texas
02.2025 - 11.2026
- Unloaded freight and organized pallets in receiving area for efficient stock management.
- Unloaded delivery trucks and verified the contents against invoices.
- Unloaded goods using hand trucks or other equipment to receive merchandise.
- Used handheld scanner to verify product locations and stock counts.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Transported items to specific locations within the warehouse to designated warehouse areas.
- Inspected items received for damage or other issues.
- Followed Walmart safety procedures while handling stock and equipment.
- Assisted customers in locating products, enhancing their shopping experience and satisfaction.
- Operated forklift safely and efficiently to move stock between locations within the store.
Fashion Associate
Walmart
Laredo, Texas
11.2025 - 02.2026
- Merchandised Walmart’s fashion floor with seasonal apparel and signage.
- Organized clothing racks and displays to promote new items.
- Folded, tagged, and steamed garments for Walmart presentation standards.
- Replenished racks, tables, and backroom inventory for apparel departments.
- Coordinated with team leads on zoning, recovery, and department priorities.
- Stocked merchandise across sales floor and backroom to maintain organized retail presentation.
- Performed inventory management tasks such as counting merchandise in stockroom.
Team Sports Sales Associate
Academy Sports and Outdoors
Laredo, Texas
07.2021 - 08.2025
- Guided team sports customers in product selection and sizing to enhance the shopping experience.
- Helped customers identify suitable products to meet their specific needs.
- Processed sales transactions at register and handled customer payments.
- Restocked merchandise and kept Academy Sports sales floor displays organized.
- Restocked team sports inventory on shelves to ensure product availability. and checked shelving for missing items.
- Created organized merchandise displays to attract customers and drive sales.
- Supported store standards by keeping aisles clean and merchandise organized.
Education
Associate of Science - Criminal Justice
Laredo Community College
Laredo, TX05-2024
Skills
- Customer service
- Team supervision
- Task delegation
- Performance coaching
- Staff training
- Leadership
- Deadline management
- Shift scheduling
- Safety compliance
- Quality assurance
- Front-end operations
- Retail merchandising
- Inventory control
- Forklift operation
- Complex problem solving
- Problem solving
- Performance evaluations
- Team building
- Forklift operation
- Forklift operation
Languages
Spanish
Professional
Timeline
Team Leader
Walmart
03.2026 - Current
Fashion Associate
Walmart
11.2025 - 02.2026
Stocking Associate
Walmart
02.2025 - 11.2026
Team Sports Sales Associate
Academy Sports and Outdoors
07.2021 - 08.2025
Associate of Science - Criminal Justice
Laredo Community College