Esteban Dapuetto
Glendale,US
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Crunch Fitness-Burbank
01.2012 - 01.2024
- Developed and implemented strategies to increase sales and profitability.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Director, Fitness Center
Vail Cascade Resort
01.2010 - 01.2012
- Launched successful marketing campaigns that generated an influx of qualified leads for the sales team to pursue further.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
- Exceeded sales goals through effective time management and resource allocations.
Universal Advance Planner
Forest Lawn Memorial Park and Mortuaries
01.2009 - 01.2010
- Planning and selling memorial services that suited individual client budgets/needs
- Establishing common grounds with clientele to identify appropriate memorial services
- Planning off-site and on-site events
Sales Manager
Equinox
01.2005 - 01.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Education
AA -
Santa Monica College
DEI in the Workplace -
University of South Florida
10.2024
Skills
- Verbal and written communication
- Efficient multi-tasker
- Customer Retention
- Networking abilities
- Administrative Skills
- Relationship Building
- Skilled negotiator
- Deadline-oriented
- Team Player
- Community Outreach
- Sales expertise
- Bilingual
Certification
CPR/First Aid Certified
Volunteer Experience
City of Glendale Community Services & Parks - Trail Safety Patrol
Languages
Spanish
Professional Working
Timeline
General Manager
Crunch Fitness-Burbank
01.2012 - 01.2024
Sales Director, Fitness Center
Vail Cascade Resort
01.2010 - 01.2012
Universal Advance Planner
Forest Lawn Memorial Park and Mortuaries
01.2009 - 01.2010
Sales Manager
Equinox
01.2005 - 01.2007
AA -
Santa Monica College
DEI in the Workplace -
University of South Florida
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