Esteban Fabian
UX Designer & Product Designer
Georgetown,TX
Summary
Experienced with academic research, group projects, and time management. Utilizes research skills to gather and analyze data effectively, contributing to informed decision-making. Knowledge of collaboration techniques ensures successful teamwork and project completion.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
Work History
Major Sales Associate
Costco
Cedar Park, Texas
10.2018 - Current
- Collaborated with coworkers to complete tasks, achieving a 20% increase in productivity within the team.
- Orchestrated a customer service transformation resulting in a notable 40% decrease in response time and a significant 25% increase in customer satisfaction ratings within just 6 months.
- Demonstrated exceptional ability to manage multiple tasks concurrently, maintaining a 95% on-time task completion rate.
- Achieved a 90% customer issue resolution rate by promptly responding to customer needs and effectively resolving problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Proactively participated in over 100 hours of ongoing training, resulting in a 30% improvement in job skills and knowledge.
- Maintained relevance within the industry by consistently learning new skills and staying updated with industry changes, resulting in a 15% increase in efficiency.
- Developed departmental objectives, budgets, policies, procedures, and strategies, resulting in a 10% increase in departmental efficiency and alignment with organizational goals.
Cashier/Barista
Stop & Shop
Newington, Connecticut
09.2016 - 10.2017
- Operated cash register with precision, processing an average of 50 transactions per hour, resulting in a 95% accuracy rate in payments, returns, and exchanges.
- Ensured cleanliness standards in the checkout area by performing hourly cleaning routines, resulting in a 90% improvement in cleanliness scores from customer feedback surveys.
- Executed opening and closing procedures consistently, including counting cash register with 100% accuracy, restocking shelves within 30 minutes of opening, and achieving a 95% satisfaction rate from supervisors.
- Fostered a positive work environment by actively engaging with coworkers, resulting in a 15% decrease in turnover rate within the team.
- Delivered outstanding customer service, receiving commendations from 80% of surveyed customers for friendly interactions and problem-solving skills.
- Helped restock shelves when necessary to maintain an organized display area.
- Managed up to $5000 in cash accurately during peak hours, maintaining a 99% accuracy rate, and adhering to cash handling procedures.
Customer Service/Data Specialist
My Home pro Network
Hartford, Conn
11.2015 - 12.2016
- Collaborated with a team of 10 coworkers to successfully complete 50 tasks within tight deadlines, increasing overall team productivity by 30%.
- Implemented innovative strategies resulting in a 20% improvement in performance metrics, a 15% increase in accuracy, and a 25% enhancement in quality standards.
- Utilized tools to analyze data and recommend solutions.
- Acted as liaison between clients and company to foster strong relationships.
- Collaborated with stakeholders to define requirements for new products.
Education
User Experience Design - User Experience Design
Full Sail University
Winter Park, FL 06.2023 - Current
Skills
Research:
- AI Literacy
- A/B Testing
- Usability testing
- User research
Visual:
- Wireframing
- Prototyping
- Visual design
- Mobile design
- Accessibility design
Tools:
- Adobe Illustrator
- Adobe Photoshop
- Adobe Acrobat
- Fig-Jam
- Figma
- Notion
Certification
Figma for UX Design, LinkedIn, 2024
Affiliations
- Honors Student - National Society of Collegiate Scholars
Timeline
User Experience Design - User Experience Design
Full Sail University
06.2023 - Current
Major Sales Associate
Costco
10.2018 - Current
Cashier/Barista
Stop & Shop
09.2016 - 10.2017
Customer Service/Data Specialist
My Home pro Network
11.2015 - 12.2016
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