Esteban Francisco Canez
Surveillance Manager
Tucson,AZ
Summary
Employment with the Casino Del Sol as a Surveillance Manager
Experienced with leading teams to optimize daily operations and ensure smooth workflows. Utilizes strong problem-solving skills and leadership abilities to manage high-pressure situations effectively. Track record of adapting to dynamic environments and driving team success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
4
4
Certification
Work History
Surveillance Lead Agent
Casino of the Sun/Del Sol
08.2021 - 08.2023
- Duties included:
- Protect the assets of the company
- Problem Solve
- Mentorship
- Time Management
- Generate detailed investigative reports
- Operate CCTV cameras
- Supervised daily operations to ensure compliance with gaming regulations and standards.
- Conducted regular audits of gaming activities to maintain security and integrity of operations.
- Managed a team of agents, providing guidance and support to achieve performance goals.
- Trained and mentored new agents on customer service protocols and operational procedures.
Surveillance Agent
Casino of the Sun/Del Sol
12.2003 - 08.2021
- Duties included:
- Protect the assets of the company
- Operate surveillance cameras
- Utilize various software/Microsoft, itrak, outlook, advantage systems
- Trained card counter
- Conducted thorough investigations into suspicious behavior and incidents.
- Utilized advanced surveillance technology to enhance monitoring capabilities.
- Analyzed patterns of player behavior to mitigate potential risks.
- Monitored security cameras for improper actions by patrons and dealers.
- Mastered complex surveillance software systems quickly, allowing for swift navigation between camera feeds when needed.
Loss Prevention Lead
Robinson May
07.2001 - 04.2003
- Duties included:
- Protected company assets
- Mentorship
- Supervise agents
- Generate detailed investigative reports
- Operated CCTV cameras
- Operated company software
- Suspect apprehension
- Maintain inventory control
- Directing policies and procedures
Education
HS Graduate -
Cholla High School
Tucson, AZ05.2001
No Degree - Building, Construction & Technologies- HVAC
Pima Community College
Tucson, AZ05-2026
Skills
- Problem Solve
- Time management
- Conflict resolution
- Mentorship
- Decision-making
- Communication and Motivation
- Organization and delegation
- Forward planning and strategic thinking
- Operate two way radios
- Operate CCTV cameras
- Communicate and coordinate information with various casino depts and outside agencies
- Generate detailed investigative reports
- Operate various computer software programs
- Casino gaming card counting
- Arizona State Tribal Gaming Compact
- OSHA safety standards
- Title 31 Anti-Money Laundering
- Arizona liquor laws
- Casino Del Sol Surveillance Policy and Procedures
- Investigative reporting
- Team leadership
- CCTV operation
- Asset protection
- Problem resolution
- Surveillance technology
- Mentorship training
- Policy enforcement
- Risk assessment
- Incident documentation
- Software utilization
- Agent supervision
- Loss prevention strategy
- Data analysis
- Compliance adherence
- Task delegation
- Strong leadership
- Positive attitude
- Problem-solving
- Critical thinking
- Clear communication
- Organizational skills
- Documenting information
- Goal-oriented mindset
- Flexible schedule
- Teamwork
Surveillance technology utilization
Staff training
Incident investigation
Performance management
Surveillance operations
Team supervision
Certification
Current position: Casino Surveillance Manager professional with over 20 years of related experience. Strong background in Casino Gaming Industry including: Class III Gaming License
Section name
- Pima Community College
- Tucson, AZ
- Major/Degree/Certificate
- Year-Year
Timeline
Surveillance Lead Agent
Casino of the Sun/Del Sol
08.2021 - 08.2023
Surveillance Agent
Casino of the Sun/Del Sol
12.2003 - 08.2021
Loss Prevention Lead
Robinson May
07.2001 - 04.2003
HS Graduate -
Cholla High School
No Degree - Building, Construction & Technologies- HVAC
Pima Community College